About Us :
Torpedo7, who are part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore.
We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport
The heart of our business is a great customer service team not only are they skilled in the art of delivering great service to our customers but they have a passion for what they do.
Due to a re-alignment within the teams we are now looking for additional team members to join our Customer Care team in our Hamilton site.
So if you have the passion and you truly get what outstanding customer service is all about then this can be a perfect option for you!
About the Role :
Reporting through to a Customer Care Coach (Team Leader) you will handle a variety of incoming customer enquiries, with your main job purpose being to provide an effortless customer experience for our customers.
As a Customer Care Specialist your key responsibilities will be :
About You :
Just like us, the ideal candidate will have a love for the outdoors and / or fitness, and could even be a regular at one of our many stores!
Further to that :
As this role is all about team work and working to KPIs and tight timeframes, we are after someone that can be relied on to have great punctuality and who has a proven attendance record.