Group Leader
University of Otago
Dunedin, New Zealand
6d ago

Group Leader -2102352

ASKOTAGO

SHARED SERVICES DIVISION

About us / Mō mātou

AskOtago is the one-stop shop for all questions related to the University of Otago. You will play a key role in this team, supervising a team who are working to assist University students, staff and visitors with their queries and questions regarding life and work at Otago.

The AskOtago team is an opportunity to join the wider University of Otago Whanau and work to make a real difference to the lives and education of our students and staff.

The role / Te mahi

Our staff provide assistance via phone, text, chat and face to face. We have exciting opportunities available within our contact centre for self-motivated and enthusiastic Supervisors, to help lead our awesome team of Service Representatives.

These roles call for someone who is driven to succeed through team engagement, as well as an understanding of principles that underpin excellence in a customer service environment.

This is a rewarding opportunity with the chance to make a real impact in the day-to-day education experience of Students, Staff and Visitors here at the University of Otago.

As a Group Leader within AskOtago, you will :

  • Develop services that are customer focussed.
  • Manage and supervise a team of Services Representatives focused on frontline customer services activity.
  • Manage the day-to-day work activities of the team, including staff rosters, timelines and enhanced customer experience.
  • Skills and experience / Kā pūkeka me kā wheako

    Ideally, you will have :

  • Experience in and a passion for managing front line customer service staff.
  • A genuine drive to help and support high quality education outcomes for our customers.
  • While not essential, previous contact centre experience is advantageous

    Further details / Pūroko

    If the thought of helping someone brings a smile to your face, or you get a kick out of providing a high quality customer experience, then we would love an application from you.

    We have one full-time, permanent position available. Hours for this position are 7 : 30am to 4 : 00pm, Monday to Friday.

    You must have the right to live and work in New Zealand to apply for this position.

    For further details, please contact Philippa Hoult via the contact details below.

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