IS SERVICE DESK ANALYST Level 1/2 – Entry Level
New Zealand, New Zealand
7d ago

ISSERVICE DESK ANALYST Level 1 / 2 Entry Level

  • Leading Australasian manufacturer and marketer of health and wellbeing brands including Nutra-Life, Healtheries, Musashi and Aussie Bodies
  • Combine your passion for wellbeing and IS
  • Fun, dynamic and friendly culture
  • East Tamaki location
  • AtVitaco, our vision of EmpoweringHealthier Lives is underpinned by our values We Care, We Act, We Succeed. We are amarket leader in health and wellbeing products and continue to experience rapidgrowth.

    You will have seen our products on your supermarket shelves ourbrands include Healtheries, Nutra-Life, Aussie Bodies and Musashi.

    We areglobally renowned for manufacturing the highest quality products distributingto over 30 countries across 5 continents worldwide.

    Weare currently seeking an entry level ISService Desk Analyst Level 1 / 2 to join our IS team in Auckland. You will assistus with implementing and maintaining best IT practice and provide supportservices across the organisation.

    Some after-hours work or weekend work may berequired for solution implementation, maintenance or resolution of criticalissues.

    Your tasks and responsibilities :

    Primarycontact for IS support services for New Zealand-based staff members

    Proactivelymanage a shared service desk queue including support for Australia and China-basedstaff members

    Maintain theeffective delivery of IS support services by providing level 1 / 2 support acrossall systems

    Preparation,building and deployment of PCs and laptops

    Provisioningand management of phones and tablets

    Fullydocument or update existing documents with processes or configurations

    Liaise with vendorsto maintain effective partnerships that deliver to requirements

  • Software installation and upgrades when required
  • Customer service excellence providing practical operating systems support to all users and meeting agreed customer SLAs
  • Assist the ISInfrastructure Manager and Group IS Manager with delivery of various projects

    To be successful you will need to demonstratethe following skills and attributes :

    Minimum 2 years’ experience in level 1 and 2 support in a SME / corporateenvironment

    Proven experience in supporting users in a Microsoft computingenvironment e.g. Windows 7-10, MS Exchange / Outlook, Office 2013 / Office 365

    Minimum 1-2 years’ experience with networking infrastructure includingswitches, routers, firewalls and WLAN

    Proven experience with Active Directory, DNS, DHCP, WSUS, WDS

    Experience with cloud solutions such as Office 365, Azure or CRM anadvantage

    End User Computing including tablets and phones, telephony / video conferencing

    Hands-on experience of hardware prep, install of SOEs and deployment ofPCs and laptops, software packaging and deployment

    Ability to digest complex technical information quickly and to find your ownanswers

    Ability to work under pressure and consistently meet deadlines andobjectives

    Ability to work with a wide range of people across the business anddevelop good relationships

    Ability to manage service requests, incidents and assets in a servicedesk tool

    Ability to work independently, self-motivated and capable of making sounddecisions backed up by experience and technical knowledge / skill

    Ability to work with a wide range of people across the business anddevelop good working relationships

    Excellent written and verbal communication skills

    IS related tertiary qualification with a strong interest in IS Support

    ITIL Foundation, Microsoft and Ciscocertification may constitute an advantage

    Weare looking for an enthusiastic, hard-working and reliable individual with a positive can do’ attitude who can work independently and has the ability to followtasks through to completion.

    AtVitaco we recruit individuals who fit our culture and values. Vitaco is anenergising place to work, full of passionate people.

    You’ll work in anenvironment where people with commitment, drive, initiative and entrepreneurialspirit work as a team to reach outstanding results.

    Vitaco believes diversityin our business is an asset that impacts the way we think and the way we worktogether. We are committed to an inclusive workplace that respects allcultures, different ways of thinking and supports our people to perform attheir best and develop to their full potential.

    At Vitaco, We Care, We Act andWe Succeed’.

    We offer a great discount on our products, a day off on your birthday, wellness initiatives, access to naturopathic and nutrition advice from our in-

    house experts, car parking, on-site subsidised café and the list goes on.

    Workingfor a market leader in health and wellbeing products is an opportunity youcan’t miss. A great team awaits you!

    Applicationswill be considered prior to the closing date.

    Agenciesplease note : this recruitment assignment is being managed directly by Vitaco’srecruitment team. We will reach out to our preferred agency partners should werequire additional talent options.

    Your respect for this process isappreciated.

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