Client Services Specialist
Marsh McLennan
Christchurch, New Zealand
3d ago

Job profile

Provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of policies and related documentation.

Role will demonstrate technical proficiency, responsible for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to them are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

What is in it for you?

Leading training and development program

Professional environment where your career path really matters and is supported in our global organization

Great team environment with energetic and supportive colleagues

Genuine work life balance

In this role, you will be responsible for :

Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships.

Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.

Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including : processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.

Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.

Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.

Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.

We would like you to have :

University degree or equivalent work experience desirable Experience 2-3 years previous work experience with 1-2 years previous Insurance or financial services experience preferred

New Zealand Certificate in Financial Advice (Level 5) or equivalent (qualification needs to be obtained before March 2023 to continue to provide financial advice) Knowledge and skills (general and technical)

Clear and concise oral and written communication skills

Strong numerical skills

Excellent organization skills able to prioritize work and meet

Microsoft Office tools (or equivalent) Outlook, Word and Excel Insurance knowledge

About Marsh :

is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

Marsh is a business of (NYSE : MMC), the leading global professional services firm in the areas of risk, strategy and people.

With annual revenue approaching US $19 billion and 81,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses : , , , and .

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If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital / parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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