Platform Engineer
Datacom
Wellington, New Zealand
1d ago

The Role

We are seeking an experienced Platform Engineer to join our Platform team onsite at a customer location in Wellington. This is a blended role providing traditional BAU support primarily across the Microsoft technology stack (Windows Server, Azure, M365) that is transitioning towards a DevOps model focusing on Cloud, automation and containerization.

The key focus of the team is stability and availability of the client's IT environment to ensure all compute infrastructure services are available to the client business needs, whilst also driving technical innovation to support modern deployment technologies and delivery practices.

This role will suit someone with an infrastructure System Engineering background who is looking to move towards a DevOps role and gain experience across a broad range of technologies.

The successful candidate will help drive technical innovation and adoption of modern ways of working.

Core functions of the position include :

Client Ownership :

  • Able to work as part of a blended collaborative team, including clients and other vendors.
  • Be able to work to different delivery models as needed by the client.
  • Ensuring consistency in delivery of service, as defined within Service Level Agreements
  • Maintaining the documented architectural standards for Clients
  • Attending Client Operational meetings as required
  • Escalation point for Client related queries, incidents, or problems
  • Implementation of change requests following agreed change processes
  • QA's daily / weekly / monthly checks and inputs to service reporting
  • Ownership of Client specific operational processes and standards
  • Identifying process improvement opportunities and reporting of such
  • Input toward Statements of Work and implementation of small ad-hoc projects
  • Technology Ownership :

  • Identifying opportunities for technology innovation within or across Clients
  • Setting and maintaining operational standards for nominated technologies
  • Liaising with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
  • Ensuring technology specific support documentation is in place
  • Providing ongoing mentorship to team members on nominated technologies
  • Service Delivery

    Responsible for ensuring professional, consistent, and quality delivery of service to our Clients in line with Service Level Agreements and the Client and Technology ownership functions described above, including :

  • Capacity Management
  • Change Management
  • Security Management
  • 3rd Level Incident / Problem Management
  • Agile Product backlog
  • Provide afterhours support on a roster basis.
  • Personal Responsibilities

  • To maintain a working technical knowledge of operating environments, network systems and hardware managed.
  • To maintain an up-to-date knowledge of product directions.
  • Develop and maintain professional qualifications and skills
  • Maintain an advanced knowledge of current networking technologies and products
  • Manage personal objectives and responsibilities
  • To maintain at all times the confidentiality and privacy of clients and individuals as required by the Privacy Act.
  • To maintain a high standard of personal, oral, and written communications.
  • Other responsibilities may arise as a course of our business. Flexibility is a key component of this role, and therefore, you may be expected to accommodate items as they arise.
  • Team Responsibilities

  • Encourage other members of the Platform team to adhere to defined standards, policies, and procedures.
  • Provide technical advice and support on technology issues to other members of the Platform Engineering group.
  • Work together with other team members to achieve common objectives.
  • Key Technical Experience / Skills

  • Core Technical Skills : Microsoft server operating system and core productivity applications. Configuration Management Ansible / Puppet / Chef.
  • PowerShell scripting Azure and Microsoft 365 Source control i.e. GitHub CI / CD Pipelines - Jenkins Virtualisation technologies - VMware Microsoft messaging systems

  • Desirable Technical Skills : Containers and Container orchestration - Kubernetes / Docker / OpenShift Systems monitoring tools - ELK Enterprise Antivirus products i.
  • e Symantec, Fortinet Hardware and Storage Desktop virtualisation Experience working in a DevOps environment

  • Certification level : Microsoft MCSE or equivalent experience
  • Due to the nature of the Client you will be working with you will need to be an NZ Citizen / Permanent Resident and have the ability to pass additional government security clearances or have lived in the 5 eyes for the last 5 years.

    Why you'll want to join us

    At Datacom we believe that doing good, is good for business. We've maintained our local family feel whilst expanding globally, across Australia, Asia, US and the UK.

    Our brand and reputation depend on proving the promise' and we aspire to be a trusted business partner for our customers across an array of industry sectors.

    This is a fantastic opportunity to join a tight-knit team in the midst of an incredibly exciting time as we take on the challenge of helping our customers grow their businesses.

    All this backed by NZ's largest privately owned IT firm, Datacom.

    We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers, and a supportive, flexible working environment.

    If you want to join a company making a difference, apply now!

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