Emergency Teletriage Nurse
Homecare Medical
Mt Wellington, Auckland (St John), Wellington Free ambulance, New Zealand
11d ago

Someone out there needs you. Are you ready to answer the call?

WHAT YOU'LL BE DOING.

As an Emergency Teletriage Nurse, you'll be offering essential health and wellbeing support and advice to people right across New Zealand.

You'll join a dynamic and specialist team, working in shifts to provide 24 / 7 support over the phone and online for a range of healthcare services

Your role and responsibilities :

  • Giving advice and support that respects both backgrounds and cultural needs
  • Complying with nursing codes of conduct and best practice
  • Working within ethical, legislative and organisational frameworks
  • Respecting patient confidentiality, privacy and individual needs
  • Escalating issues and calls to other staff or health service providers
  • Accurately recording caller information in our database
  • Following our clinical guidelines and using decision support software
  • Collaborating with other service providers to make sure patients get the appropriate advice and care from available services.
  • WHAT WE'LL NEED FROM YOU.

    To carry out this role effectively, you'll need :

  • To be a Registered Nurse with a current practicing certificate
  • NZRGON, Dip.CpN or BHS Nursing
  • Background in general nursing with 3 years' post-registration experience
  • Ideally, two or more years' experience in acute care, primary care or teletriage
  • Excellent communication skills
  • Stay calm under pressure
  • Ability to work autonomously
  • Confidence to work with technology, tools, and resources
  • Focus on outcomes, planning, and service delivery
  • Cultural sensitivity.
  • WHAT YOU'LL GET FROM US.

    Working in a collaborative team situation, you'll have exceptional support, with ongoing guidance and coaching. You can also look forward to :

  • Being part of a growing and well respected national organisation
  • A superb culture that celebrates success
  • A supportive and experienced management team
  • Working with a strong multi-disciplinary team
  • Professional development opportunities.
  • SOUND LIKE YOU?

    If you're ready for a challenge and want to improve the lives and wellbeing of New Zealanders, this could be the perfect role for you.

    We'd love to hear from you, so please send us your application online at careers.homecaremedical.co.nz

    WHO IS HOMECARE MEDICAL?

    Homecare Medical is a leading New Zealand healthcare organisation. We bring together a range of national helplines, including Quitline and Healthline, to deliver 24 / 7 support through registered nurses and specialists, online and over the phone.

    It's a fresh, connected approach to healthcare.

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