Team Lead - MS engineer (L2)
Wellington, New Zealand
3d ago

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

One of our clients is looking for a Team Lead - MS engineer who will be responsible for device lifecycle

management, technology roadmap development as well as the proactive assessment of the IT environment to

simplify and improve the user experience as part of the continuous improvement process.

The role will report to the MS Operations Manager and will also be the first point of contact for executive users

requiring IT support. The Team Lead - MS engineer will lead VIP support and assist with the prioritisation and

resolution of problems across the environment.

Working at NTT

NOTE : You Must be NZ Resident or Citizen to apply for this roleYou Must have a valid NZ Drivers LicenseDomestic traveling will be required What we want from you : Senior technologist with a deep understanding of end-user device technologies in large corporate environmentsStrong customer service skillsGood understanding of ITIL / service management processes and proceduresProblem analysis and resolution skills with a strong focus on incident management, problem management and continuous service improvementExperience with end-user device management and roadmap developmentComfortable working at all levels of an organisation including providing IT support to senior executivesBe responsible for device lifecycle and for the development of roadmaps for the in-scope technology and in alignment with overall our client’s strategy.

Ownership and investigation of faults, the development of processes to mitigate the recurrence of faults and proactive assessment of the environment to simplify the user experience.

Management and prioritisation of the field services workload and the ability to assist in this work as required.Client Application Request validation / investigation processEscalationsManaging vendor relationships The environment is large and complex, and you will have the opportunity to work in a wide range of technologies, with different people and work for one of New Zealand's best-known ICT companies.

The perks A competitive salary package;Work with a team who will always have your back, always!Be part of a global organisation with endless opportunitiesLots of career development (personal and professional)Flexible work environment and of course, we provide you all the IT equipment If you have what it takes to be part of a large and complex global organisation and want to make a difference, please apply with your cover letter and CV. #ownyourfuture

What will make you a good fit for the role?

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