Housekeeping Supervisor
Accor Hotels
Auckland, North Island, New Zealand
4d ago

Key tasks

  • Inspect guest rooms for quality assurance.
  • Release inspected rooms
  • Effectively and promptly handle guest queries or complaints
  • Clean, dust, and vacuum guest rooms to a five star standard
  • Adjust rosters, taking into consideration forecast, wage cost, ambassador requests etc.
  • Ensure par stocks are maintained
  • Conduct training including induction, product knowledge, Housekeeping brand standards etc.
  • Assist Mgt. with performance management including reviews, coaching, disciplinary process, training and development.
  • Report any maintenance issues to the Engineering department.
  • Sofitel and its Ambassadors

    The Sofitel brand is based on three core values guaranteed by each employee every day :

    A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

    Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.

    By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.

    The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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