Senior Client Communications Professional
Auckland, New Zealand
2d ago

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward.

Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative 9
  • Courageous 7
  • Innovative 10
  • Strategic 8
  • Trustworthy 9
  • Enthusiastic 7
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Achiever
  • Problem-solver
  • Responsibilities

    Requisition ID R-10225997 Date posted 06 / 11 / 2021 City Auckland Country New Zealand

    About Fiserv :

    Fiserv is a global leader in Fintech and payments, with our aspiration to move money and information in a way that moves the world.

    Our 44,000 employees serve clients in more than 100 countries, and our team of 185 in Auckland is in growth mode.

    About our Business :

    Our Digital Solutions business provides industry-leading products and services for online and mobile channels, used by millions of people around the world.

    Our applications give people the ability to manage their finances quickly and easily giving them more time to do the things they value and enjoy.

    About the Opportunity :

    Our Operations team within our Digital Solutions business is seeking an experienced Client Communications professional. In this role you’ll help drive a new Client Communications team for our online banking, mobile and security application customers.

    Your responsibilities :

    You’ll be responsible for helping implement and execute client communication and incident management work across a range of external client communications, including communications / publications for products, operations, security, system maintenance, systems engineering, and incident communications.

    On the incident management side, you’ll be part of a team of client communication professionals who support our clients before, during and after an incident.

    To be successful in this role you will bring :

    The ideal candidate will have experience working in a client communications position in a Fintech or software development company, be able to help drive client communications and collaborate with colleagues across divisions and functional teams.

    To succeed in this position, you’ll also have strong problem management and client service skills and be detail oriented.

    What drives your communication passion? We would love to meet and talk more with you if you share our passion for

  • Working in a fast-paced tech environment
  • Taking the complicated and making it easier to understand.
  • Ensure clients receive important and timely information
  • Preferred Qualifications :

  • BS / BA in Business Management, Communications, English, Psychology, Marketing or similar major.
  • Experience in a fast-paced technology environment
  • Experience with planning / scheduling communications teams
  • Incident / on-call experience
  • Familiarity, or willingness to learn Microsoft 360 solutions including, SharePoint and Teams.
  • Exceptional organizational skills.
  • Proactive, action-oriented focus.
  • Collaborative mindset.
  • The perks :

    In return you'll receive the chance to work with some of the finest talent in the financial services technology space within a flexible work environment.

    Fiserv has lots of added benefits including :

  • Subsidised gym memberships
  • $1,000 net per annum towards gym fees or public transport costs
  • Full life, trauma and income continuance insurance
  • Fully paid Southern Cross medical insurance for the Wellbeing 1 plan
  • We’ve got open plan offices which feature pool tables, foosball and table tennis, as well as cool deck spaces complete with BBQs (and let's not forget Friday drinks)!
  • NB : Given border closures and delayed visa processing due to Covid-19, we are accepting applications only from candidates currently based in New Zealand with current right to work in New Zealand

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