Westbourne IT Global Services is a transglobal organisation currently with Delivery Centres in Cork, Auckland and Foster City.
Our business strategy is to significantly grow and expand our business over the next 2 - 3 years through a combination of organic growth and acquisitions.
Our core differentiator is our ability to deliver scalable and world class 24*7 technical helpdesks. Our target market is a combination of Fortune 500 clients and high growth companies in the pharma, life sciences and IOT / manufacturing sectors.
We have built our established reputation with an impressive list of long-standing clients because of our unique culture.
This culture places innovation, problem solving, people engagement and trust at the heart of our company. Our mission is to be a global leader in innovative IT customer support solutions that meet and exceed our business partner’s requirements.
Main Areas of Responsibility :
This position will primarily support Veeva Vault related activity for commercial brand teams, including Medcomms and PromoMats
Handle user configuration change requests on lifecycles, workflows, security settings, objects, document types / subtypes etc.
Primary system administrator for the day-to-day administration of Veeva Vault.
Work with the vendor for any major issues / bugs in the application.
Coordinate with the vendor for Veeva product releases.
Should understand the integrations well and work with the support teams for any issues.
Monitor alerts and critical production issues impacting end-users, including system unavailability and data integrity issues.
Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress.
Provide training support for the new users.
Handle the creation, amendments and decommissioning of user accounts
Minimum of 5 years of experience within a documentation services group and / or Quality function utilizing a validated documentation management system (Veeva Vault)
Minimum of 5 years of Quality or change control experience with an understanding of medical device documentation including, but not limited to, policies, procedures, work instructions, specifications, etc.
Minimum of 5 years’ experience with supporting internal and external audits.
Minimum of 5 years’ experience generating reports and compiling metrics from various systems.
Ability to understand workflows, generate reports, and monitor status of change requests.
Preference for candidates who are certified in Veeva Vault Administration.
Bachelor’s degree required in Life Sciences, Engineering, or similar discipline