Veeva Vault Administrator
Westbourne IT Global Services
Auckland, New Zealand
1d ago

Company Description

Westbourne IT Global Services is a transglobal organisation currently with Delivery Centres in Cork, Auckland and Foster City.

Our business strategy is to significantly grow and expand our business over the next 2 - 3 years through a combination of organic growth and acquisitions.

Our core differentiator is our ability to deliver scalable and world class 24*7 technical helpdesks. Our target market is a combination of Fortune 500 clients and high growth companies in the pharma, life sciences and IOT / manufacturing sectors.

We have built our established reputation with an impressive list of long-standing clients because of our unique culture.

This culture places innovation, problem solving, people engagement and trust at the heart of our company. Our mission is to be a global leader in innovative IT customer support solutions that meet and exceed our business partner’s requirements.

Main Areas of Responsibility :

  • This position will primarily support Veeva Vault related activity for commercial brand teams, including Medcomms and PromoMats
  • Handle user configuration change requests on lifecycles, workflows, security settings, objects, document types / subtypes etc.
  • Primary system administrator for the day-to-day administration of Veeva Vault.
  • Work with the vendor for any major issues / bugs in the application.
  • Coordinate with the vendor for Veeva product releases.
  • Should understand the integrations well and work with the support teams for any issues.
  • Monitor alerts and critical production issues impacting end-users, including system unavailability and data integrity issues.
  • Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress.
  • Provide training support for the new users.
  • Handle the creation, amendments and decommissioning of user accounts
  • Requirements :

  • Minimum of 5 years of experience within a documentation services group and / or Quality function utilizing a validated documentation management system (Veeva Vault)
  • Minimum of 5 years of Quality or change control experience with an understanding of medical device documentation including, but not limited to, policies, procedures, work instructions, specifications, etc.
  • Minimum of 5 years’ experience with supporting internal and external audits.
  • Minimum of 5 years’ experience generating reports and compiling metrics from various systems.
  • Ability to understand workflows, generate reports, and monitor status of change requests.
  • Preference for candidates who are certified in Veeva Vault Administration.
  • Education :

  • Bachelor’s degree required in Life Sciences, Engineering, or similar discipline
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