Customer Experience Designer
BNZ
Auckland, Auckland
6d ago
source : ExploreJobs

Auckland City, AucklandPermanentFor us, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.

Our Customer Experience team is responsible for designing, leading and enabling BNZ's customer experience strategy and we now have a rare opportunity for a talented Customer Experience Designer to join us!About the RoleOur Customer Experience team designs, leads and enables BNZ's customer experience strategy.

This includes leadership and delivery of transformational customer experiences through a customer journey framework, as well as governance and leadership of the Customer Advocacy ecosystem.

As a Customer Experience Designer, you will optimise and transform customer experiences across critical moments in banking.

Working across multiple work streams, projects and initiatives, you will apply human centred design thinking and CX design techniques to ideate and create solutions that meet customer needs and deliver to CVPs across products, services and channels.

You will be passionate about resolving customer pain points and will bring expertise in designing transformational banking experiences that deliver market leading advocacy outcomes across customer journeys and ecosystems.

About YouYou will have existing experience in customer experience (CX) and service design. Being a capable visual designer familiar with customer journey maps and service blueprints will be an advantage.

You'll be customer focussed and have a passion for ensuring the customer is at the core of everything we do. This is a great opportunity to play a role in building organisational awareness of customer experience design as a key enabler of strategy and financial performance.

You'll be passionate about CX design and you'll actively maintain a sound knowledge of external trends and best practice in customer experience design techniques to ensure BNZ is well equipped to manage emerging customer needs.

We are looking for : Ideally 3+ years expert level customer experience design experience.Ideally visual design experience i.

e. the ability to communicate aspects of the design process visually.Demonstrated ability to deliver successful change into a business that drives customer advocacy outcomes.

Strong stakeholder management skills and exceptional presentation and workshop facilitation skills.Strong strategic thinking capability.

  • Experience working within agile environments.Banking experience is desirable but not essential.Experience with : customer research;
  • customer servicing (frontline); developing and leading strategic plans; process optimisation and continuous improvement;
  • digital channel experience are also all beneficial.Next StepsThis is a rare and exciting opportunity. You will be joining a high performing team in a fast paced, dynamic and progressive environment, and have the real opportunity to make this role your ownBNZ is an award winning, forward-

    thinking, diverse and inclusive organisation with an ambitious change agenda. We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

    And we're looking for an exceptional person to provide the thought leadership that will inspire the next steps.If you're ready to progress your career with BNZ, apply now and help more New Zealander's be good with money.

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