Service Delivery Manager
SunGard
Wellington, NZ
2d ago

About the team :

FIS offers the most comprehensive collection of processing solutions on the market today, with an unmatched range and quality.

From card production and activation to an extensive range of fraud management services and value-added loyalty programs, FIS provides technology and services for every phase of a financial institution’s cardholder relationship.

What you will be doing :

Serves as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries

Provides support in analysis and resolution of client problems and inquiries

Assist the client with parameter definition and the implementation of parameter solutions

Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, processes are properly executed, and all operational arrangements are in place to service assigned accounts.

Prepares monthly service level reporting

Interfaces with clients to determine present and future needs and discusses progress toward solutions

What you bring :

Previous experience in an application focused Client Services / Service Delivery role within the fintech / financial services industry

Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Knowledge of the processes, phases, and roles relevant to common development methodologies

Ability to demonstrate a high level of critical thinking to manage incidents in a timely way

Communicates ideas both verbally and in written form in a clear, concise, and professional manner

Excellent problem-solving, team, and time management skills

Added bonus if you have :

Working knowledge of credit / debit card products / services and related operations and procedures

What we can offer you :

A multi-faceted job with a high degree of responsibility and broad spectrum of opportunities

A competitive salary and benefits package

A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

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