Duty Manager Front Office
CPG Hotels
Otago, Newzealand
20h ago
source : Hireejobs

Wains Hotel Dunedin is a 50room property which is undergoing major renovations lifting it to a top 5star establishment We are seeking a handson Duty Manager who has a genuine passion for delivering superior guest service at all times in a warm friendly manner Your attention to detail is second to none You will be empowered to do what is right in order to make our guests feel cared for and valued and wanting to come back You will be a people person and take pride in your department and hotel You will be happy to share your knowledge of managing hotel and guest expectations to all members of your team to help strengthen the consistency of service delivery This role will suit somebody that is continuously willing to learn and who strives for excellence within the team Your rapport with guests is excellent and you have a proven record for exceptional customer service skills Key responsibilities Deliver exceptional customer service ensuring guests satisfaction and comfort To be a role model for the team and lead by example Maintain effective communication among the team Take responsibility for extra management tasks as required in the absence of hotel management Be flexible to work any shifts on weekdays weekends and public holidays as well as the ability to perform the night audit role in case of emergency The ideal candidate will have 2 years experience in a similar role within a hotel environment Cando positive attitude that consistently delivers exceptional guest engagement Excellent communication skills both written and verbal Attention to detail and accuracy Ability to multitask Current eligibility to work in New Zealand Good understanding of the legislation regarding current Health Safety Fire Safety NZ Licencing laws NZ Employment laws Current Manager s Certificate an advantage Immaculate personal presentation and grooming standards Who we are CPG Hotels is a young growing company Four years ago when we were first established we had 5 properties we now have 10 and more to come in the near future We love what we do It doesn t matter what job you do here at CPG Hotels every time you come into work you re contributing to making someones day that little bit better Our business is all about people It s about making people happy and that is awesome Sound like a good fit We d love to talk to you

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