Lounge Manager - Qantas Lounge Auckland Airport
Compass Group
All Auckland, NZ
4d ago
  • Great learning, development and career progression opportunities across Compass that is varied and exciting!
  • J oin a great team where everyone is treated like family!
  • Work at one of New Zealand's most recognised brands!
  • About the role and who we are looking for :

    We have an exciting Permanent Full-Time opportunity to manage our Compass Group operations within Qantas Lounge at Auckland Airport.

    Working closely with the Lounge Leaders who manage the overall lounge operation, the Airline Lounge Manager is responsible for a team of Compass Group Lounge Supervisors to drive an engaging service culture that results in a high performing team and delivers an exceptional 'surprise and delight' customer experience.

    You will be responsible for :

    The role will include coaching, training, development, performance and wellbeing. Sharing the Lounge vision, you will inspire a 'one team' approach to working in the Lounge.

    You'll combine leadership strengths with expertise in hospitality and customer experience, bringing the premium Lounge experience to life.

    Additional responsibilities of this role include supporting the Airline Operations client and contract in accordance with the standards agreed by the Compass Group and the client.

    A key deliverable is ensuring your contract is compliant and run commercially in line with net growth and retention targets and bringing the joint client and Compass Group Vision & Values to life.

    Ideal skills and experience you will have :

    If you're our perfect candidate you will be an inclusive leader with the ability to form productive relationships with clients and individuals from diverse backgrounds, and proven experience in managing successful teams.

    You'll have an in depth understanding of Occupational Health, Safety and Environment and ability to apply principles, with single site operational experience in a similar role within the industry.

    You'll need strong commercial acumen with the ability to manage a budget. You will also have working knowledge of workplace regulations, including agreement requirements, the ability to identify contract retention and new business opportunities, and thorough comprehension of food hygiene practices.

    Why work for Compass Group?

    We are New Zealand's leading and largest provider of food and support services across multiple industry sectors including Business and Industry, Education, Defence, Offshore and Remote, Aged Care, Hospitals and Senior Living.

    These industry sectors and managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS. We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients.

    With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.

    Our people are awesome, they breathe life into our brands and make great things happen! Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.

    We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

  • Join the Compass family where you can make a difference and be part of something unique. People are the heart of our business;
  • hence we ensure you will have a rewarding career path supported by employee benefits, training & development and recognition along the way.

    Please note that a Criminal Conviction History Check for NZ (MoJ Check) check is required.

    Applicants for this position should have NZ residency or a valid NZ work visa.

    Don't miss out on this unique opportunity - Click 'Apply' Now!

    For any recruitment queries please contact the Compass Group Recruitment team on

    Great People, Real Opportunities

    Position Code : F50

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