Head of Customer
The Kraft Heinz Company
Newmarket, Auckland, New Zealand
7h ago

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion.

We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries.

These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision : To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide.

Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities.

Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion and are ready to create the future, build a legacy, and lead as a global citizen there’s only one thing to do : join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level from entry-level intern to senior leader to own their work.

We share a responsibility to think like Owners to be mindful of the collective and sustained success of Kraft Heinz which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level and you’ll be rewarded.

You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Description & Requirements

Only the ambitious need apply Do something amazing with your career!

Here at Wattie’s Kraft Heinz our ambition is unparalleled- just like our staple of 35 market leading brands- located in 37 product categories! As the biggest branded FMCG supplier to the NZ food and grocery market- with the biggest and best brand in consumer goods we are well placed to help you reach the very best of your potential- developing your career like you never believed possible with numerous opportunities at home and overseas!

Head of Customer : Our search for industry leaders...

This is an opportunity to lead the relationship with one of our biggest retail customer partners- and in doing so help us continue our iconic association with the NZ food market.

But that’s just the start- at Wattie’s Kraft Heinz as far as our job selection criteria goes- all we are interested in is how awesome you are- and your potential to be even better : if you want to learn and excel- we believe there is no finer place to do that with the local and global FMCG career progression we have on offer.

We are seeking an FMCG leader who can help us build market leading commercial capabilities. You will be responsible for inspiring- mentoring and coaching a direct account team of six to drive our data-driven commercial agenda- mentoring and developing the capability of the sales team to inspire them to become our leaders of tomorrow.

This role reports directly to our Managing Director- and is part of our Senior Leadership Team in New Zealand.

Key Responsibilities

  • Lead- coach and develop an account team of 6 reports- championing our unique ambition and values.
  • Lead 4P execution of strategy in customer- exceeding sales- profit- investment- distribution- market share- forecasting and engagement targets.
  • Actively participates in the Wattie’s Kraft Heinz Senior Leadership Team in NZ to make a positive contribution to the strategic direction- people development and overall culture.
  • Plays an active role as a cross functional sales leader. An industry expert that drives customer collaboration and leads continuous improvement projects cross functionally that contribute to the cultural transformation of the selling organisation.
  • Develop- drive and execute strategic medium-term customer Joint Value Plans- connecting Customer and Wattie’s strategy to drive mutual growth and value.
  • Lead specific customer agenda within Wattie’s. Responsible for representing customer fully across all relevant functions- informing and driving customer orientation across all relevant aspects of Wattie’s structure via development and leadership of a multi-functional selling team.
  • Develop and execute customer contact matrix to increase stakeholder influence of cross functional account team over time within all relevant customer structures.
  • Personally owning the Head of Buying’ level in customer and gaining Trusted Advisor’ status with Senior Customer contacts at Exec Level.

  • Develop and drive a data driven selling agenda within customer portfolio.
  • About You

  • Tertiary qualifications in business or related discipline
  • First class FMCG training in Customer Management
  • Experienced National Business Manager with recent experience of working with Major Retailers in a leadership role to Exec Level.
  • Experienced in managing a complex customer portfolio in competitive categories
  • Proven leader- with the ability to influence internally and externally to Exec Level
  • Demonstrates high degree of commercial and business acumen
  • Strong analytical capability
  • Proven ability to negotiate and build long term relationships
  • Drive to develop and progress within the business
  • Benefits Program

    We empower our people to own their work- and it’s true our employees are our competitive advantage so we take care of our Kraft Heinz family with our Live Well’ benefits program :

  • Hybrid Working- flexibility around when and where you work
  • Free Food - our kitchen is fully stocked with our products for you to enjoy!
  • Gatherings - monthly drinks & nibbles- End of Year Celebration
  • Wellbeing - annual health checks & flu shots- onsite wellbeing sessions & webinars
  • Volunteering volunteer days with a charity of your choice
  • Parental Leave - 12 weeks paid parental leave for primary caregivers
  • In-house training programs - Access to our online learning platform- Ownerversity for continuous learning and development
  • Cultural Leave - Two days paid leave per calendar year for the purpose of fulfilling or observing religious- ceremonial or culturally significant days
  • The Kraft Heinz Company Australia & New Zealand

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