Concierge
Novotel Christchurch Cathedral Square
South Island, New Zealand
6d ago

Job Level

Job Fixed-term contract : No Status Part Time Anticipated Start Date 29-08-2018

Contact

Brooke Sumner 03 372 2109

Skills

Level of Education Others Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

SPECIFIC REQUIREMENTS

Thorough knowledge of CBD and outer areas

Previous experience in a similar role preferred.

Immaculate personal grooming.

Flexibility of availability i.e. weekends and public holidays.

Eligible to work in New Zealand for a minimum of 12 months.

Excellent spoken English.

Experience with Opera system.

Full New Zealand driver license with ability to drive manual & automatic.

Physically able to carry baggage.

Key tasks

You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel.

You provide customers with attentive and personalised service. You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them.

You inform the customer about cultural and tourist activities in the town or region. You answer all customer requests as quickly as possible.

You organise the concierge service. You monitor the quality of service offered to the customer. You know the habits of regular customers.

You keep a discrete eye on comings and goings in the lobby.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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