Customer Service Team Leader
Tourism Holdings Limited
Auckland South
7d ago

So you're keen to meet people from all around the world?

Want to join the buzzing tourism industry? Then you're in the right place.

About Tourism Holdings Limited (thl)

We are :

  • NZ's premium tourism company operating iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting
  • the BIGGEST CAMPERVAN operator in the world; with operations in NZ, AUS, US and UK such as maui, Britz, Mighty, El Monte RV, Roadbear and Just Go
  • Your work :

  • based in Mangere
  • provide effective day to day leadership to the Local Host crew
  • provides training and coaches new and existing crew members
  • working closely with Customer Service Manager to actively partake and contribute to the recruitment process
  • identifies areas for process improvement and escalate recommendations to the manager
  • effectively undertakes the 'Duty Manager' role when require
  • About you :

  • customer centric with an ability to adapt / respond to different types of characters
  • prove leadership experience, preferably in a customer service environment
  • experience in retail or sales, including up-selling and cross-selling (bonus!)
  • speaks German, French, Spanish, Mandarin OR Korean (BONUS!)
  • Ability to handle surprises & change and offer solutions
  • outstanding interpersonal skills
  • a full and current driver's licence
  • People & Culture

    Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud. We accept people as they are.

    That's what makes our thl family special. We want crew who are willing to go the extra mile, help their work mates and share team success.

    It's all part of our challenger spirit.

    So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

    Also, why not take advantage of our amazing staff discount schemes on thl products to experience the adventures!

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