UX Specialist
Heartland Bank
Auckland, NZ
6d ago

Kia ora! I’m Karem, the Creative Lead at Heartland. We’re looking for a UX Specialist to join our team in Newmarket.

Is this your next role?

As the UX Specialist, you will build a deep understanding of customers' needs and turn quantitative and qualitative user research into actionable insights to drive the future of our digital products.

Our process prioritises simplicity and functionality.

This role is an opportunity to inspire and collaborate with people across the bank while contributing to a growing practice.

From early discovery, through research and prototype testing, right through to delivery, you will help define the future of banking.

You’ll become the biggest advocate for our users, and will champion their needs during product strategy development and design decisions.

Responsibilities include generating user insights, and then identifying, communicating and implementing improvement opportunities based on your research.

You’ll then work with Designers, Delivery Managers, Business Analysts, and Developers to develop solutions based on users’ needs in a fast-paced, rapidly changing environment.

You’ll collaborate with them to envision new capabilities, launch features, and evolve existing functionality. Striking a balance between meeting user needs, business objectives and technical constraints.

The UX Specialist will play a key role in helping to refine our user experience processes and champion it amongst the team and organisation.

You’ll also help lift the awareness of design thinking and user-centred design across the organisation.

Does this sound like you?

You’re a :

  • Experienced UX specialist - with 5+ years experience delivering products and services, using a wide range of UX tools
  • Creative thinker - with a passion to understand true customer motivation and behaviour and be able to translate them into fantastic experiences
  • Whizz with research related tasks - you’ve got thorough knowledge and experience planning, researching, evaluating, interviewing, analysing and iterating
  • Master of Figma including remote testing tools and behavioural analytics tools
  • Strong collaborator experience working in a collaborative team environment and also working directly with developers to implement the proposed solutions
  • Great communicator you must be able to write clearly, concisely and quickly. You’ll have experience creating and presenting insights in reporting meetings
  • Capacity to work to tight deadlines and turn around high-quality work in a short timeframe
  • Willingness to experiment and challenge the status quo and comfortable asking questions to clear up ambiguity
  • You’ve also got :

  • Drive to get stuff done you’re self-motivated, hardworking and well organised.
  • Problem solving skills an investigative mentality and a proactive nature. You show ownership and accountability while you track progress and handle road blocks
  • Strong knowledge of current digital design best practices, web production techniques, visual design principles and web accessibility guidelines.
  • Comfort with ambiguity, you’re resilient and adaptive to changing timelines, requests and deliverables.
  • Confidence interacting and influencing a range of people at different levels (pod teams, key executive stakeholders, customers, users).
  • The ability to make things happen all on your own. You’re super proactive and have a get stuff done’ attitude.
  • A relentless desire to learn and leverage the current and emerging product design trends, user-centred design principles, with an ability for keeping our team informed.
  • A bit about us and what we do

    Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia.

    We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.

    Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.

    Can you see yourself here?

    We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, Rainbow Committee, Diversity Committee and our Green Team).

    Some of our other benefits include :

  • an excellent insurance package
  • employee banking perks
  • te reo Māori lessons
  • yoga and mindfulness classes
  • daily breakfast, fresh fruit and Friday night pizza and drinks
  • Diversity & Inclusion

    At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.

    We recently became a Hearing Accredited Workplace and are currently working towards getting the Rainbow Tick.

    Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.

    Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter.

    In your application, feel free to let us know what your pronouns are (for example, she / her, he / him, they / them etc).

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