Kia ora! I’m Karem, the Creative Lead at Heartland. We’re looking for a UX Specialist to join our team in Newmarket.
Is this your next role?
As the UX Specialist, you will build a deep understanding of customers' needs and turn quantitative and qualitative user research into actionable insights to drive the future of our digital products.
Our process prioritises simplicity and functionality.
This role is an opportunity to inspire and collaborate with people across the bank while contributing to a growing practice.
From early discovery, through research and prototype testing, right through to delivery, you will help define the future of banking.
You’ll become the biggest advocate for our users, and will champion their needs during product strategy development and design decisions.
Responsibilities include generating user insights, and then identifying, communicating and implementing improvement opportunities based on your research.
You’ll then work with Designers, Delivery Managers, Business Analysts, and Developers to develop solutions based on users’ needs in a fast-paced, rapidly changing environment.
You’ll collaborate with them to envision new capabilities, launch features, and evolve existing functionality. Striking a balance between meeting user needs, business objectives and technical constraints.
The UX Specialist will play a key role in helping to refine our user experience processes and champion it amongst the team and organisation.
You’ll also help lift the awareness of design thinking and user-centred design across the organisation.
Does this sound like you?
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A bit about us and what we do
Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia.
We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.
Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.
Can you see yourself here?
We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.
We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, Rainbow Committee, Diversity Committee and our Green Team).
Some of our other benefits include :
Diversity & Inclusion
At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.
We recently became a Hearing Accredited Workplace and are currently working towards getting the Rainbow Tick.
Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.
Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter.
In your application, feel free to let us know what your pronouns are (for example, she / her, he / him, they / them etc).