About the Company
Millennium, Copthorne and Kingsgate Hotels are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.
We pride ourselves on offering an outstanding service experience at each of our 21 hotels for business and leisure guests alike.
About the role
Are you a quick learner and experienced in using 'Opera' software? If so, this could be the role for you! Copthorne Hotel and Resorts Bay of Islands is looking for an experienced and committed person to join our Front Office team in Reservations.
This position requires someone with enthusiasm and initiative to deliver exceptional service and perform the duties of the role with precision and accuracy.
Key Responsibilities :
Communication with internal and external clients
Identification of opportunities to ensure revenue is maximised via multiple booking channels
Ensuring revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
Prepare and update various key revenue and tracking reports
Conduct site inspections with clients
Assist in Front Office operations as required
Career development and nationally accredited training opportunities
Discounted hotel rates regionally and internationally
Discounted health insurance
Meals on duty
Skills and Experience
Proven customer service experience in hotel reception
Excellent interpersonal skills and a great telephone manner
A high level of computer literacy
Excellent written communication skills
Self-motivated and target driven
Attention to detail
Experience with Opera or similar system is preferred