Manager, Services Delivery
SAS Institute Inc
New Zealand, New Zealand, Wellington
3d ago

Company Overview

Are you a problem solver, explorer, and knowledge seeker always asking, What if?

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters whether you’re developing algorithms, creating customer experiences or answering critical questions.

Curiosity is our code, and the opportunities here are endless.

What we do

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence.

Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

What you’ll do

The Manager, Service Delivery leads a team of Technical Account Managers and oversees the execution and satisfactory completion of service delivery projects within project portfolio.

Supports the implementation effort from initiation through delivery to meet revenue and cost projections; accountable for customer satisfaction and project financials.

Assumes responsibility for planning, implementing and maintaining methods, strategies, and business initiatives. Interacts with clients / customers, staff, Group Managers, and applicable departments at SAS.

Leverages domain and industry expertise

You will :

  • Provides strategic leadership to project teams responsible for all implementation tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution.
  • Responsible for portfolio management activities; periodically reviews the status of projects and provides updates to senior management as needed.
  • Manages and mitigates risks associated with project delivery; serves as first level escalation point for issues that surface during delivery engagement.
  • Identifies and assigns project managers to client engagements; collaborates with project managers to ensure that they are managing all activity associated with the delivery .
  • Manages and resolves conflict between the project, client or other internal organizations in a satisfactory manner.
  • Overall accountability for the profitability of the projects within their portfolio. Ensures that project management staff assumes fiscal responsibility for projects and maintains accurate project plans that satisfy customer requirements while adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer.
  • Oversees budget planning / analysis, resource planning, and coordination of project activities between client and internal / external resources needed to accomplish strategic business goals.
  • Provides accurate revenue forecasts on a weekly, monthly, quarterly and annual basis. Monitors revenue and expenses to ensure targets are met or exceeded.
  • Builds and maintains relationships with clients that characterize partnership, cooperation and trust; may communicate and interact with customer at multiple levels and participate in governance activities, particularly for larger more complex projects.
  • Mentors staff in methodologies and best practices in project management to enhance project delivery; contributes leading practices and lessons learned content to knowledge management repositories.
  • Serves as an advisor and resource to project management staff; coaches staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments.
  • What we’re looking for

  • Knowledge of Project Management Practice procedures and tools; understanding of project delivery lifecycle.
  • Knowledge of project goals and metrics.
  • Thorough understanding of P&L responsibilities and the impact on services delivery.
  • Excellent problem-solving and conflict resolution skills.
  • Strong organizational, written, oral, and interpersonal communication skills.
  • Travel as business requirements dictate at management discretion..
  • Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work.
  • No matter what your specialty or where you are in the world, your unique contributions will make a difference.

  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it -
  • and we can’t wait to see what you’ll bring.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form