Mount Wellington, AucklandPermanentCablePrice (NZ) Ltd has an exciting opportunity for a Service Advisor at our Auckland branch in our Truck and Bus workshop.
This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.
CablePrice NZ Ltd is the exclusive authorised dealer in New Zealand for Hitachi Construction Machinery, Bell Equipment, HSC Cranes and John Deere Construction and Forestry Equipment.
CablePrice is also an authorised Service Dealer for Scania Trucks and Buses. With a proud history of over 60 years in the industry, CablePrice NZ Ltd employs approximately 380 staff, and has 15 branches nationwide and continues to drive towards a strong future.
If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you.
The Service Advisor is responsible for providing a complete solution for the delivery of maintenance of service work to customers to ensure the customer experience is positive and maximised.
You can be part of a wonderful new solution for customers and you get to work with some great people.You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Responsibilities : Work on after sales profitability using professional sales techniquesWork closely with the workshop to maximise utilisation of resourcesManage the work in progress (WIP) in partnership with the workshopLiaise with customers professionally both in person and by phone and keep them informed of progress with any jobsProactive service schedulingYou will have : Excellent customer service skillsProven organisational and planning skillsExceptional stakeholder engagement skillsExcellent interpersonal skills both verbal & writtenThe ability to positively engage with and influence all parts of the businessHigh level of computer literacyThe ability to perform under pressure and to prioritise and multitask in a time driven environmentDemonstrated problem solving, logistics and / or service experienceKnowledge of the automotive or heavy transport industry is essentialIn return, CablePrice (NZ) Ltd can offer you : A competitive remuneration package in line with that of middle managementDiscounted health insurance premiums with Southern CrossAn opportunity to work for a well-
established, reputable companyWell-equipped, modern facilitiesInteresting and varied workA supportive team environmentThe opportunity to further progress within the companyOur people are the key to making CablePrice a successful company.
We encourage an innovative, fun work environment and a positive culture. Our people are engaged, motivated and we work hard to keep it that way.
We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within.