Customer Service Representative
Foodstuffs North Island
Palmerston North, Manawatu
4d ago

Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year?

Are you driven and experienced in delivering excellent Customer Service? If so, we may be the business for you!

About the role

We are currently looking for three Customer Service superstars to support our PAKn’SAVE and New World teams, based at our Customer Service Centre in Palmerston North.

The hours for each permanent opportunity are :

Friday Monday 8.00am 4.30pm (32 hours)

Friday Monday 1.30 pm 10pm (32 hours)

Tuesday Saturday 1.30pm 10.00pm (40 hours)

Each role focuses on building and retaining relationships with customers, ensuring a superior and professional level of customer service is provided in a timely manner.

Key responsibilities and duties include :

  • Responding to internal / external customer queries and phone calls,
  • Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management system,
  • G enerating referrals to the appropriate store or business unit where appropriate,
  • Making outbound calls to both internal and external customers,
  • Being available to cover shifts and work public holidays / weekends when requested.
  • About you

    We invite applicants that are highly motivated, friendly and outgoing with a great team attitude to apply for this role.

    The successful applicant s will display excellent communication skills, high presentation standards, honesty and an excellent work ethic.

    S uccessful candidates would ideally have the following Professional / Technical expertise :

  • Fantastic phone manner, and excellent interpersonal and written communication skills,
  • Experience in customer service and a proven team player!
  • A quick learner, with the ability to work unsupervised,
  • Salesforce and SAP experience preferable .
  • Who are we

    A true kiwi success story, Foodstuffs North Island are a co-operative with a team of 22,000 in a growing network of 300+ stores (PAK’n’SAVE, New World, Four Square, Gilmours and Fresh Collective).

    We serve over 1.3 million customers every week in the most awesome little country in the world. As a business we have a customer driven focus and constantly strive to develop and improve how we do things in-store, online and in the support centre.

    As an accredited employer we offer a range of benefits as well as the opportunity to develop your career within NZ’s largest retailer.

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