Auckland City, AucklandPermanent opportunitiesBring your case management experienceProvide excellent customer service to our injured clientsMake a difference to our clients’ lives as they work towards their recoveryACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.
ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.
As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills.
You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.
You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients.
You will be working as a part of a supportive team who will help you learn and grow in this role.What We Are Looking ForExperience in managing client emails and phone queriesGreat communications skills - relate to a variety of people and simplify complex informationGreat time management, able to prioritise and multi-taskMake informed decisions after reviewing all information availableAbility to follow workflows and processesExcellent computer and software knowledgeCase Management experience and knowledge of the health sector and rehabilitation will be advantageousThe indicative base salary sits at $57,938 and then additional to this we also provide ACC's 9% superannuation contribution.
The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required.To view the position description please click on Recovery Assistant.
pdfApplications close on Monday 23 March 2020Applications will only be accepted when formally submitted through our ACC Career Website.
If you have any questions about the role, please contact HRRecruit acc.co.nz