The Caregiver Enquiry team provides a national service to New Zealanders interested in caring for tamariki. Be part of a supportive team who are fully committed to providing a high level of support to our caregivers through every aspect of their journey from enquiry to assessment.
Oranga Tamariki - Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :
We put Tamariki first
We believe Aroha is vital
We respect the Mana of people
We are Tika and Pono
We value Whakapapa
We recognise that Oranga is a journey
About the role
We provide a timely and responsive service that puts caregivers at the centre of everything you do. We are an office-based team located in Grey Lynn.
This is a unique opportunity to contribute to the development of the role and the service we provide.
This is a busy and varied role suited to an experienced and professional administrator to work in the Caregiver Recruitment and Support team.
This will include being on queue for calls, being able to effectively communicate information to potential caregivers, the effective gathering of documents, and excellent data entry skills, and keeping updated records on our information systems database.
This is a high-volume role so you will need great organisation skills. This role is pivotal to us being able to provide caregivers the support they need through the enquiry and application phase.
In this role you will :
gather documents for the caregiver applications to progress to a full caregiver assessment
have the ability to manage high work volumes efficiently
liaise with Oranga Tamariki teams and sites in a professional manner
respond to enquiries from people interested in being a caregiver
ensure our caregivers understand their part in a child's journey through care, and ensure they are well informed about the caregiver's role and responsibilities
support whānau and non-whānau caregivers through the application process
be able to keep organised and structured with your paperwork and communication with potential caregivers.
About you :
Proven experience in office administration
Strong relationship building skills with a strong focus on customer service
Well-developed written and verbal communication skills
Effective organisation, planning and time management skills
Tech savvy with experience working with a range of computer-based programs
Strong knowledge and experience of what Oranga Tamariki purpose, values and how we work
Resilience, initiative and a proactive approach
An ability to be innovative around service delivery
Sound judgement, time management and organisational skills
Strong analytical skills, attention to detail and accuracy
Confidence to back yourself, multitask and have a positive outlook
A full, clean, valid New Zealand driver's licence
Right to work in New Zealand
What's on offer :
A competitive market salary
On-going training and supervision
A challenging, fascinating and rewarding career with a team committed to the highest standards of work
A cohesive and supportive team environment