Workplace Administrator
Oranga Tamariki—Ministry for Children
Auckland - Auckland Central
5d ago
source : New Zealand Government Jobs

Job Description

The Caregiver Enquiry team provides a national service to New Zealanders interested in caring for tamariki. Be part of a supportive team who are fully committed to providing a high level of support to our caregivers through every aspect of their journey from enquiry to assessment.

About us

Oranga Tamariki - Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey
  • About the role

    We provide a timely and responsive service that puts caregivers at the centre of everything you do. We are an office-based team located in Grey Lynn.

    This is a unique opportunity to contribute to the development of the role and the service we provide.

    This is a busy and varied role suited to an experienced and professional administrator to work in the Caregiver Recruitment and Support team.

    This will include being on queue for calls, being able to effectively communicate information to potential caregivers, the effective gathering of documents, and excellent data entry skills, and keeping updated records on our information systems database.

    This is a high-volume role so you will need great organisation skills. This role is pivotal to us being able to provide caregivers the support they need through the enquiry and application phase.

    In this role you will :

  • gather documents for the caregiver applications to progress to a full caregiver assessment
  • have the ability to manage high work volumes efficiently
  • liaise with Oranga Tamariki teams and sites in a professional manner
  • respond to enquiries from people interested in being a caregiver
  • ensure our caregivers understand their part in a child's journey through care, and ensure they are well informed about the caregiver's role and responsibilities
  • support whānau and non-whānau caregivers through the application process
  • be able to keep organised and structured with your paperwork and communication with potential caregivers.
  • About you :

  • Proven experience in office administration
  • Strong relationship building skills with a strong focus on customer service
  • Well-developed written and verbal communication skills
  • Effective organisation, planning and time management skills
  • Tech savvy with experience working with a range of computer-based programs
  • Strong knowledge and experience of what Oranga Tamariki purpose, values and how we work
  • Resilience, initiative and a proactive approach
  • An ability to be innovative around service delivery
  • Sound judgement, time management and organisational skills
  • Strong analytical skills, attention to detail and accuracy
  • Confidence to back yourself, multitask and have a positive outlook
  • A full, clean, valid New Zealand driver's licence
  • Right to work in New Zealand
  • What's on offer :

  • A competitive market salary
  • On-going training and supervision
  • A challenging, fascinating and rewarding career with a team committed to the highest standards of work
  • A cohesive and supportive team environment
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