Are you a night owl.... then we have the perfect role for you!
First impressions are everything! As a Night Porter, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Night Porter to join their Front Office team.
Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.
Assist in the day-to-day operations of the Portering and Housekeeping departments during night time including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met.
What is in it for you :
Staff celebration & tenure recognition
Bring your mate to work program
Employee Assistance Program
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing :
Public Area Cleaning including conference facilities
Assist with guest luggage including Tour Group members luggage
Assist operations of Housekeeping department during night time including lobby services.
Prepare and Deliver Room Service Orders as requested
Ensure that standards are maintained in these areas, efficiency evident and customer’s needs met.
Ensure messages and faxes are delivered with the utmost urgency.
Message boards updated daily and aware of function requirements.
Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor
Liaise with Front Office and Maintenance regarding any maintenance issue ensuring guest requirements are met.
All guest property in storage, long or short term, duly documented and cared for.
When guest report lost property take all relevant information and pass on to housekeeping.
Any other reasonable request as required by your Supervisor or Hotel Management
Your experience and skills include :
Service focused personality is essential; experience is an asset
Fluency in English; additional languages are a plus
Good Communication skills
Ability to work on a rotating roster
Can work under pressure in a busy environment
Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
A thorough working knowledge of the front office operations
Strong cash handling skills
An excellent telephone manner
A great personality
Enjoy being innovative and creative with a passion for delivering customer service
Ability to demonstrate great organisational skills
Eligibility to work in New Zealand
Ability to exceed customer expectations
Excellent time management skills
Knowledge of Opera is preferred
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS