Client Relationship Manager
Thomson Reuters
Auckland, New Zealand
1d ago

Job Description

Are you looking for your next Client Relationship Manager role within a Global organization? Do you have experience in account management within a legal software company?

Are you familiar with the Legal Market in New Zealand? If so, this role may be for you!

About the Role

The Client Relationship Manager will be responsible for :

Develops book of business focusing on client engagement

Owns renewals and ensures price yield achieved for designated accounts

Prevent cancellations

Identifies and refers cross-sell / upsell opportunities to Sales Specialists

For new customers and new products, a particular focus on first year renewals

Ensures new clients are on-boarded

Develops and executes on plans to drive usage and retention

Identifies customer training needs and coordinates with Training Specialist to deliver

Educates customers on the product benefits over competitors

Depending on size of the customer develops relevant relationship to ensure optimal retention outcome

Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.

Accurate forecasting and reforecasting and reporting

Account and territory planning

Salesforce discipline and maintenance

Relevant product knowledge to ensure product can be renewed, cross-sell / upsell opportunity identified and to drive usage

Develop industry knowledge, understanding of what the client does and how they use our products and solutions

Ability to deliver the Why Pay / Why Stay message and to overcome renewal objections

Refer technical issues to Support and ensure resolution

Refer invoicing issues to Order Management and / or Credit to ensure resolution

About You

Experience in Account Management or Sales preferred

Bachelor’s Degree in Business, Finance / Accounting, Commerce or Law preferred

Strong relationship building skills and experience in establishing up to C level relationships

Ability to develop account strategy

Previous exposure to the Technology / SaaS or IT sector (highly advantageous)

A goal-orientated outlook and keenness to reach and exceed targets

Excellent account planning skills

Ability to sustain high activity levels

Strong customer orientation

Strong communication skills (written & verbal) and ability to present complex concepts

Strong CRM knowledge

What’s in it for you

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth :

Compensation : Competitive base salary and great commission package based on your performance.

Learning & Development : Best in class training, induction and sales and career ongoing learning and development.

Benefits : Discounted private healthcare and share plan, paid volunteering days, TR and Mental Health paid leave days, parental leave, discounted gym close to office.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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