Services Solutions Specialist (Store based) - Noel Leeming Tauranga
The Warehouse Group
Tauranga, Bay Of Plenty, New Zealand Full-time
12h ago

Company Description

You enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging hard to get things done. You’re someone who likes working and sparking conversations with customers, ensuring their experience is exceptional means the world to you.

You thrive on teamwork, and morale is a big priority of yours because you love it when the team is humming. You’re excited about building a career in retail, love our products, and want to share your enthusiasm with our customers.

Job Description

We are looking for a customer focused Services Solution Specialist whose IT & Installation knowledge is second to none. No day is ever the same.

When in one of our stores you will be responsible for the setup of technology, connecting of customers to service providers such as Vodafone as well as training and educating our customers on ways to make the most of their tech! On days that you are helping on the road you could be deploying WiFi solutions or Television installations for customers.

You will be required to work Sunday - Thursday

Qualifications

  • 2+ years experience in retail, hospitality or a customer facing role
  • Full, Clean NZ Drivers License
  • Display a high standard of driving ability and courtesy
  • Excellent Communication Skills
  • Positive, can-do attitude
  • Capable of undertaking heavy lifting, climbing ladders and being on your feet for long periods of time
  • Additional Information

  • Experience in setting up Wi-fi solutions including mesh networks
  • Experience in setting up technology such as TV’s, audio and PCs
  • Deliver an excellent standard of customer service to both internal and external customers, ensuring a positive and professional attitude to work
  • Understand the value of creating memorable and meaningful experiences for our customers
  • Proactively interact with the customer to identify the appropriate products to meet their needs
  • Follow all customer service policies, including appropriate and efficient escalation of
  • Enquiries and / or complaints
  • Possess in-depth knowledge of the product catalogue in specialist area, offering advice to customers where necessary
  • Run exciting promotions to engage customers
  • Demonstrate you are a team player by communicating effectively with others and supporting in any other duties instructed by your leader
  • Ensure processes are followed explicitly and company guidelines are upheld at all stages of the customer experience
  • Maintain work area to an excellent standard, ensuring it is presentable and functional
  • Be passionate about helping customers, to drive sales
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