Customer Service Officer - Lablink
Auckland, NZ, NZ
2d ago

New Zealand's leading laboratory service Permanent full time role (40 hours / week) rostered shifts 24 / 7 Based at our Grafton site Ko wai mātou Our OrganisationAt Te Toka Tumai Auckland Hospital we are committed to upholding Te Tiriti o Waitangi and providing culturally safe care.

We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand.

  • We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.LabPLUS is an IANZ accredited medical laboratory and is one of New Zealand'
  • s premier laboratories. We offer a comprehensive pathology service for Auckland City Hospital, Starship Children's Hospital, National Women'
  • s Health, and the Greenlane Clinical Centre. LabPLUS is also a major referral laboratory for specialised laboratory tests for New Zealand and the Pacific Islands.

    Visit our website for more information. The Lablink Team provide a customer service phone centre for our stakeholders / customers clinicians, hospital teams and patients etc.

    Te whiwhinga mahi The Opportunity This is a permanent role and the current shift pattern is to cover service hours from 07.

    00 to 19.00 Monday to Friday and for 4 hours on a Saturday.In between customer calls you will troubleshoot and improve data bases doctor dictionary, test dictionary and patient records.

    Full training is given for managing the calls and service and administration of the databases.For more information about the position please contact Steven Martin at StevenMa adhb.

    govt.nzClick here to view the position descriptionNga Pūkenga Motuhake Important SkillsThis will suit someone from a Clerical and Administration background already administrating clinical records etc.

    Or you may be in a Technical role and be looking to increase people contact and direct service delivery.This role requires good communication skills and technical knowledge of analytical processes and Laboratory systems.

    You must have a strong attention to detail with a focus on quality and a can do attitude to work in a fast-paced and busy environment.

    We are a values based and inclusive organisation that is committed to deliver the best health outcomes for our total population.

    To do this we are working hard to develop a robust and capable workforce that reflects the population we serve. We strongly encourage applicants from all backgrounds with the necessary capability and who share our values to apply and would greatly value seeing more applicants from our Māori & Pacific communities.

    Our organisation values diversity, inclusivity and empathy. If you do too, apply now and join us to make a positive difference and to do your life's best work at Auckland DHB .

    He aha ngā painga o tēnei mahi mōu Why you will enjoy working here Te Toka Tumai is one of the leading healthcare providers in New Zealand offering a wide range of tertiary and quaternary clinical services to a large and diverse population.

    We have state of the art facilities and provide our services from three hospitals Auckland City Hospital, Starship Children's Health and Greenlane Clinical Centre.

    For more information on what we offer, please click hereMe pēhea te tuku tono How to apply Please click on the 'Apply' tab below and submit your application online attaching your updated CV and Covering Letter.

    Please submit your application online, outlining your experience and motivation to apply to this role. For help with your application please email, Hamish Watson, Recruitment Consultant on HamishWats adhb. quoting ref # ADHB14835Closing date is 8 August 2022. Click here to view details about our recruitment processFor the largest health sector job board in New Zealand, visit www.

    kiwihealthjobs.comThis position is a Core Children's worker under the Children's Act & requires full safety checks completed before any new employee starts.

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