Service Support Manager
Fujitsu
Auckland
5d ago

SERVICE SUPPORT MANAGER

Are you a team leader or manager of IT service support staff? Can you lead a diverse group of people who support a single client from a Service Desk and face-to-face on site?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We need a flexible, people-person to join a wider Managed Services engagement with a well-known corporate client.

We are looking for a to provide advice, leadership, communication and delivery of Service Support services (Service Desk and On-Site) to an enterprise level client.

You will ensure internal targets and external SLA’s are met and customer satisfaction is achieved and where possible exceeded.

Core Skills

To fit well with this role and the environment you will be working in, we envisage you will have :

  • Previous supervisory experience in a fast-paced IT services environment
  • Well-developed leadership and team-building skills, with strong delegation ability.
  • The ability to develop and maintain strong relationships with team, colleagues and customer, as well as skills in conflict resolution, negotiation, influencing and decision making.
  • Practical knowledge of meeting contracted SLA’s, incident management, escalation and service desk best practice, and a strong awareness of ITIL methodology.
  • If you have the leadership skills described and want a great new role working with and for two organisations who are leaders in their respective fields, we would like to hear from you.

    Please apply using the link provided.

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