Integration Support Analyst
Foodstuffs North Island
Foodstuffs Landing Drive, Mangere, Auckland
2d ago

About Foodies

You know New World, PAK’nSAVE, Gilmours, and Four Square right? That’s us! We are one of NZ’s biggest companies (25,000 employees), you just don’t know it, because in true Kiwi style we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 340+ stores across the North Island.

About the role

We have an awesome opportunity to join the Foodies IT Shared Services Customer Domain Services team, which is responsible for delivering customer facing integration services aligned to our Enterprise Architecture and in support of our strategic business and technology direction.

This role is a great opportunity to pave a pathway towards a career in development, as you will be working with an experienced team of Software Engineers, and able to learn integration and cutting-edge tech, as well as the Foodstuffs complex architecture.

Reporting to the Customer Domain Services Lead, the Integration Support Analyst is responsible for supporting and managing Customer stakeholders during pre- and post-delivery activities across non-production and production environments.

This role requires a balanced mix of strong technology and stakeholder engagement skills, and the key responsibilities include :

  • Investigate and troubleshoot incidents and issues and keeping the lights on in the business-as-usual mode.
  • Providing Technical and Business Analysis to support the Customer Domain Services team squads by being part of the squad(s).
  • Working with Architects to understand high level design and work with, developers and vendors, to understand the built design and ensure a smooth transition of service from delivery teams into business as usual.
  • Provide level 2 and level 3 support for all the Customer Domain Services which are running in production environment
  • Collaborate with the wider IT teams to ensure architectural, operational, delivery, and handover guidelines are adhered to throughout the analysis and delivery process
  • Plan and suggest continuous improvement for the Customer Domain Services running in the production environment.
  • About you

    We are looking for someone that is keen to step up and provide great support to the team. Along with a keen attitude and eagerness to learn, you will need the following experience :

  • Bachelor’s degree (or similar) in a Technology related subject,
  • More than 2 years’ experience working in an agile IT environment with a background in technical support or software development.
  • Experience awesome. Achieve Awesome. Be awesomely you.

    We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do.

    We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.

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