Customer Specialist - Customer Assist
Latitude Financial Services
Auckland, New Zealand
6d ago
source : Findojobs

The Team & Culture Our Customer Assist function is continually evolving and extremely focused on supporting our customers with solutions that restore financial health.

We operate in a dynamic and fast paced environment with a people and performance focused culture. The Role You will conduct inbound & outbound telephone-based collections activity from 1-120 days past due for Personal Loan and Motor Loan accounts, Identifying Customer needs including Hardship or dissatisfaction and then educate Customers about their account and next steps in the process, if all other avenues have been exhausted.

About You This role requires a level of resilience and the ability to think outside the box, be ready to use your negotiation skills and make some tough decisions.

Considering the nature of business for our team we need someone with sound judgement and the ability to connect with a variety of people and really appreciate their individual situation.

Ideally you will possess the following : About Latitude Everyone has aspirations, and a goal that needs financing. However, sometimes dealing with money can leave you feeling a little overwhelmed.

As Australia's biggest non-bank lender, we want to change that. And we will! Latitude is an independent digital payments and finance company backed by decades of experience that combines start-up thinking with industry smarts.

We believe in transparency over transactions, and lending to all Australians. But the biggest difference is that we want to partner with our customers.

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