Customer Service & Underwriting Consultants
Suncorp Group
Auckland, NZ
13h ago

Customer Service & Underwriting Consultants


If you’re looking for a chance to grow your career in the financial services world with an organisation that is committed to recruiting and fostering talented people, then Suncorp New Zealand could be the place for you.

Your new role

We have several opportunities for Customer Service Gurus to join our vibrant consumer insurance team and work with a team of motivated people to deliver excellent service and great outcomes.

You will be expected to :

  • Handle queries from existing customers and partners regarding their Insurance policies
  • Effectively handle and action any customer complaints
  • Provide excellent customer service by identifying and resolving any quoting, processing or underwriting issues
  • Proactively assessing customer needs and finding the best insurance solution for them.
  • Being a supportive, collaborative and actively involved team player
  • Looking to contribute ideas and initiatives to continually improve our customer experience
  • To shine in this role, you will have :

  • Experience within the financial services industry - highly regarded
  • Previous corporate experience, particularly focused on customer service or sales
  • An engaging personality with a passion for interacting with customers and partners
  • A drive to deliver an exceptional customer experience in every interaction
  • The self-motivation to achieve goals and objectives.
  • Effective communication, questioning and listening skills
  • A great work ethic with a positive attitude and outlook
  • What you’ll get in return

    This is a fantastic opportunity to make a difference and grow in one of the most successful insurers in Australasia with over 9 million customers.

    We offer the freedom to work in a flexible environment, respect and encourage diversity and as an international company we offer opportunities for training and career advancement.

    For a full range of our benefits please visit

    About Suncorp

    Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life .

    If this role sounds like the challenge you have been looking for please express your interest by applying today.

    Advertised : 14 Sep 2020 New Zealand Standard Time

    Applications close : 28 Sep 2020 New Zealand Daylight Time

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