Employment Support Representatives, Lower Hutt
Ministry of Social Development
Wellington, NZ
4d ago

Ministry of Social Development

  • Fixed-term ending 30 June 2022
  • Start date : 14th December 2020
  • These positions will be based in Lower Hutt
  • We are calling for motivated and adaptable, candidates who can hit the ground running and help match clients to sustainable employment opportunities with employers.

    Now, more than ever, you can make a meaningful difference to the lives of New Zealander’s.

    About the role

    You will work with job seekers to help them take up training, work readiness and employment opportunities. The matching process involves screening, recruiting, and shortlisting candidates as well as matching job seekers from our database to vacancies provided to us by NZ employers.

    You will update and support employers and candidates throughout this process.

    You will also engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from work brokers and case managers.

    You are confident in your ability to have a general conversation about employment and help clients who are seeking more information and help with applying for vacancies.

    This role is varied, fast-paced and energising. These are some examples of the types of tasks you will be completing in a shift.

    Job Seekers

  • Communicate with clients to get a clear view on their job needs
  • Research into our database to refer clients to roles they are suited to
  • Develop your client’s skills further
  • Research job leads within the MSD channels to get more clients into jobs
  • Develop a sustainable client lead strategy to ensure successful placements into jobs.
  • Employers

  • Define job descriptions and take comprehensive vacancy briefs
  • Identify prospective candidates by using a variety of MSD channels for employers
  • Build long-term relationships with employers
  • Communicate with employers to determine their hiring needs.
  • Key to success in this role is your ability to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.

    Hours of work

    These are fixed term positions, working 37 hours and 55 minutes per week over 5 days Monday to Friday. As business demands and needs change, the occasional Saturday may be required.

    You will be rostered to work shifts, usually between 7am and 6pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

    About you

    You enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone

    You prefer a fast-paced, work environment, and can find solutions that create lasting positive outcomes for clients.

    Quick to navigate your way around multiple IT systems you also have an eagerness to learn and desire for self-improvement

    We are open to people with diverse backgrounds, however experience or interest in recruitment / HR / sales is advantageous.

    We offer you :

    Salary range $46,925.00 to $52,446.00 per annum (in line with skills, experience and performance).

    Comprehensive orientation, coaching and support

    Position description : http : / / www.msd.govt.nz / hr / documents / position-descriptions / service-delivery / 5.-client-service-support / employment-support-representative-feb-2020.docx

    Key recruitment process information

  • If you are short listed the recruitment process will include an interview and reference checking.
  • Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
  • Recruitment dates

  • Applications close : Sunday 22 November 2020 at 11pm
  • Start date : Mid December 2020
  • Click the apply now button to submit your online application. You will be prompted to answer pre-screening questions and to attach a current CV and cover letter.
  • Current MSD employees; it is important that you please apply through your myHR careers portal at work, so you are recognised as a current employee.
  • Please apply from a work computer on the MSD network.

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