Ministry of Social Development
We are calling for motivated and adaptable, candidates who can hit the ground running and help match clients to sustainable employment opportunities with employers.
Now, more than ever, you can make a meaningful difference to the lives of New Zealander’s.
About the role
You will work with job seekers to help them take up training, work readiness and employment opportunities. The matching process involves screening, recruiting, and shortlisting candidates as well as matching job seekers from our database to vacancies provided to us by NZ employers.
You will update and support employers and candidates throughout this process.
You will also engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from work brokers and case managers.
You are confident in your ability to have a general conversation about employment and help clients who are seeking more information and help with applying for vacancies.
This role is varied, fast-paced and energising. These are some examples of the types of tasks you will be completing in a shift.
Key to success in this role is your ability to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.
Hours of work
These are fixed term positions, working 37 hours and 55 minutes per week over 5 days Monday to Friday. As business demands and needs change, the occasional Saturday may be required.
You will be rostered to work shifts, usually between 7am and 6pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
You enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone
You prefer a fast-paced, work environment, and can find solutions that create lasting positive outcomes for clients.
Quick to navigate your way around multiple IT systems you also have an eagerness to learn and desire for self-improvement
We are open to people with diverse backgrounds, however experience or interest in recruitment / HR / sales is advantageous.
We offer you :
Salary range $46,925.00 to $52,446.00 per annum (in line with skills, experience and performance).
Comprehensive orientation, coaching and support
Position description : http : / / www.msd.govt.nz / hr / documents / position-descriptions / service-delivery / 5.-client-service-support / employment-support-representative-feb-2020.docx
Key recruitment process information
Please apply from a work computer on the MSD network.