Business Improvement and Quality Manager
EAP Services Limited
5h ago
source : Recruitme

The Role

Working closely with the Managing Director you will bring the operational focus to the strategic plan. Using your strong interpersonal and communication skills you will effectively convey the business needs to specialist teams responsible for developing solutions.

Taking ownership of our existing quality management system you will identify gaps and areas for improvement. Being a problem solver extraordinaire you will innovate solutions utilising technology, where appropriate, to create improved efficiency.

Your purpose is to ensure EAP Services continues to deliver exceptional service to our customers by the continuous improvement of our business systems and processes.

The Company

EAP Services Limited has been delivering Employee Assistance Programmes (EAP) to Employees and their immediate families / whanau throughout NZ and elsewhere in the world since 1989.

We have Quality Management Certification to ISO9001 : 2015 Standards, the scope of which covers Employee Assistance Programmes, Critical incident Trauma Support, Human Resource Solutions, Career Services and Design & Execution of Training Services & Products.

Knowledge & Experience

  • Proven experience initiating and leading business improvement systems
  • BSc Degree in Engineering or similar
  • Knowledge of ISO : 9001 : 2015 and continuous improvement tools
  • Experience establishing technological developments
  • Skills & Abilities

    The ideal candidate will possess the following skills and abilities :

  • Ability to initiate and lead system and business improvements
  • Excellent interpersonal and communication skills
  • Strategic and critical thinking skills ? able to analyse data to identify trends, and use sound judgement to make future recommendations
  • Detail orientated and a strong system focus
  • Skilled problem solver, able to anticipate issues and provide solutions
  • Well organised with a good understanding of planning tools
  • Personal Qualities

  • Agile with a growth mindset
  • Resilient
  • High level integrity and discretion
  • Strives to meet customer expectations and deliver high quality results
  • A dedicated team player who can work autonomously under minimal supervision
  • How to apply

    If you think you have what we are looking for in our ideal candidate, then please Email a cover letter with your Resume to recruitment eapservices. and state you are applying for the role of Business Improvement and Quality Manager .

    Closing Date : Sunday 2 August 2020

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