Technical Account Manager
Red Hat, Inc.
Auckland, NZ
6d ago

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Global Customer Success team is looking for an experienced and highly skilled support engineer to join us as a Technical Account Manager for our enterprise customers in Auckland, New Zealand.

In this role, you will provide personalized, proactive support and guidance and cultivate high-value relationships with customers as you seek to understand their IT infrastructures, internal processes, and business needs.

You’ll provide a technical account management service that is a premium support offering that builds, maintains, and grows long-

lasting customer loyalty. As a Technical Account Manager, you will tailor support for our customers' environments, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.

Primary job responsibilities

  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Understand your customers' technical infrastructure, hardware, and offerings
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Provide excellent customer support for customers regarding their Red Hat offerings
  • Manage customer cases and maintain clear and concise case documentation
  • Serve as a customer advocate within Red Hat
  • Travel, as necessary, to visit customers
  • Required skills

  • 5+ years of Linux or UNIX system administration experience
  • 3+ years of Red Hat OpenShift Container Platform administration or development experience
  • Experience working in a support, development, engineering, or quality assurance (QA) organization
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Technical knowledge of open source and Linux-based technologies, Kubernetes, Red Hat OpenShift Container Platform, and system administration or architecture
  • Direct experience working with a variety of hardware and software vendors
  • Advanced understanding of the DevOps methodology
  • Solid business insight
  • Experience with enterprise-class applications like Oracle, Veritas, and SAP
  • Excellent written and verbal communication skills
  • Experience with training or presentation delivery is a plus
  • Apply
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