MS Engineer L3
NTT Ltd.
Auckland, New Zealand
4d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference : "Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.

Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.

At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, NTT offers you the opportunity to make that happen.

We believe that when we’re connected, the world becomes a better place. Everything we do today is with the intention of building a better, more sustainable tomorrow.

It’s about connecting both in the technology sense and the people sense. We enable our clients with the right solutions and services so that they too can contribute to a more connected future.

We're positioned to lead the change in the biggest transformation that the IT industry has seen in decades and we need your talent, skill, and ambitious ideas.

As a Global Top Employer to over 40 000 great people in more than 57 countries, you'll be working with teams across the world.

You'll be doing great things for our clients and helping them achieve their business ambitions. We are looking for a Systems Engineer L3 to join our team in central Auckland.

The following tasks will be required to be met within this role : Work in a team to provide 3rd level support for Windows servers and services Management of VMware and Hyper-V hypervisors and guests Troubleshoot & resolve incidents within SLAs Communicate with customers and stakeholders Maintain process and technology documentation Provide expertise in services including backup / restore, monitoring, print serving, file replication, server hardware, patch management, disaster recovery etc Operational support, Agile project work and Service Improvement Work after-hours as required You will be working in a large-scale enterprise environment with exposure to new technologies as they evolve What will make you a good fit for the role?

Here's what we are looking for in candidates for this job Previous 3rd level systems administration experience supporting Windows Server platforms (2003 2019) and related systems is essential Experience supporting Microsoft Technologies like AD, DNS, DFS, DHCP, PKI, IIS, Windows Printing Experience with Windows backup technologies Experience supporting virtualization technologies Experience supporting enterprise sized clients Professionalism and technical excellence Excellent problem-solving / troubleshooting skills and initiative Good communication and intrapersonal skills, and be a team player You will need the right to work full-time in New Zealand Some of the below qualifications would be advantageous Microsoft related certifications A+ ITIL You will join a dedicated client support team of 30+ / -.

Awesome team, great environment, exciting client. The environment is large and complex and you will have the opportunity to work in a wide range of technologies for one of New Zealand's best known companies.

If you have the right attitude who is passionate about technology and loves working in a large corporate environment please apply with your covering letter and CV.

Please click the 'Apply Now' button below. Diversity in NTT NTT is an equal opportunity employer with a global culture that embraces diversity.

All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category

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