Head of Credit and Operations
The New Zealand Automobile Association Inc.
Auckland, Auckland
6d ago
source : ExploreJobs

Auckland City, AucklandAA Finance is a newly formed joint venture between two great brands, Suncorp and the New Zealand Automobile Association.

With the experience in banking and finance now supported with a member base of over 1.7 million AA Members we are in a great position to grow this business.

The aim is to grow our Motor lending portfolio and then branch out into new products and services.Though AA Finance has been operational in the market for a number of years, this business is looking to re-

engineer itself through new systems and customer interface. We are setting this business up to meet the modern day needs of customers, technology is changing, the market is changing and businesses need to adapt.

This is a great opportunity, it truly is!Join us as a leadership team member and be a part of the story, be able to say that you were there when it all happened as our Head of Credit and Operations.

You will develop and execute credit and operations strategies and growth initiatives for AA Finance while building a strong, high performing customer focussed team.

You will identify market opportunities, analyse key drivers and balance scorecards to consistently improve customer lifecycle.

Through servicing our customers every day you will support our wider business in building the right messaging to acquire, activate, engage and retain customers.

Your performance will be measured by you and yours team's ability to execute across credit, operations and customer servicing and and partner effectively with stakeholders across Suncorp and the AA to achieve business goals and key results.

The ideal candidate for this role will be a revenue-motivated, strategic senior level Credit and Operations professional, and someone who enjoys getting involved with risk, compliance, credit performance and process improvement.

What you get to doCredit scoring and performance - establish credit scoring methodology and models to predict risks, set loan terms and interest ratesSet up, lead and develop a team -

of customer focussed credit and operations managers to support the customer lending journeySystems - work with project team and software provider to implement customer focussed operational systemsCompliance and Policy -

develop credit policies and operational and customer servicing processes. Develop and maintain work flows and reporting requirements for all stages of loan lifecycle meeting all expected Risk and Compliance requirementsWhat you bring to the roleExperience : 10+ years of experience in a credit and operations role working within the financial services or motor lending industry.

At least 5 in a leadership role (managing large credit portfolios, budgets and staff)Deep policy and compliance understanding : You have spent time within the industry and understand the need for robust policy and procedure writing and monitoring.

Understanding our customers and the risks that are associated with each of the different customer personas.Messaging mastery : You are in a class of your own when it comes to articulating the technical into simple language for our different audiences internally and externallyRisk Management : You will be able to leveraging performance data to make decisions and assess operational risk.

You have a proven track record for surfacing better data and insights to drive towards more revenue through interest rate evaluationCommitment to results : You are proactive, work quickly and take the initiative.

You will have a knack for keeping on top of bad debts and with minimal supervision and lots of energyOpportunities like these don't come often, come join the AA and see where a career with us will take you.

Don't just lead the change, be the change, apply today!

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