Investigations Specialist
Auckland, NZ
6d ago

The Role

This is a permanent opportunity, where looking at situations beyond face value is your day-to-day remit. You'll be core in progressing customer claims, clarifying liability issues and combating insurance fraud.

You'll be able to hit the ground running in this highly autonomous position. You will have to be goal focused and forward thinking to succeed as an Investigator.

Responsibilities include :

  • Carrying out thorough investigations into suspected claims fraud referred by our claims team.
  • Provide reports on findings, identifying areas of risk and making recommendations.
  • Interacting with internal and external stakeholders, maintaining a high level of customer service at all times.
  • About You

  • You will have had several years of criminal investigation branch experience within the police. Or have had previous employment within financial services as an Investigator.
  • You'll have the ability to prioritise workloads to ensure objectives are met.
  • Experience of the claims operations and general principles in the insurance industry would be advantageous.
  • We're looking for someone who has exemplary communication skills and the ability to put others at ease. You'll be investigating cases where you'll be dealing with customers directly, being able to show empathy & navigate potentially emotional situations will be part and parcel of your role.

    Let’s Talk

    Start your career journey with us and click Apply’! Applications close on Friday 27th May 2022 at 11 : 59pm AEST

    IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

    Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

    Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We encourage applications from all backgrounds and communities.

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