Customer Support Agent
Terra Cat
Christchurch, NZ
1d ago
  • Seeking a Customer Experience Guru!
  • National company, global brand
  • Learning and career growth opportunities
  • Our company :

    Terra Cat is the New Zealand Caterpillar dealer. We are owned by Sime Darby Berhad and built on 90+ years’ experience in the New Zealand market.

    With a national network of branches, we offer the entire Caterpillar product range, and the parts and services connected to supporting our product.

    With a strong vision of where we want to be in 2025, our values of No Harm, Integrity, Openness and Care guide what we believe, what we stand for and how we work.

    The role :

    This role, based in our Christchurch Customer Support Centre (CSC), is all about delivering exceptional customer experience with every interaction.

    The role involves customer interaction through multiple channels (voice, email, chat and social media), providing solutions for a wide range of enquiries from sales and service to support.

    The CSC works collaboratively to support our retail network and the wider business.

    To be successful in this role you need :

  • To be committed to delivering an exception customer experience
  • To have previous experience in first point resolution in a contact centre or similar environment
  • To be digitally savvy
  • To be a team player who enjoys a fast paced, customer centric environment
  • What we provide :

  • Opportunities for growth and development
  • A competitive remuneration package including subsidized superannuation up to 6%, discounted medical insurance and more.
  • A supportive team environment in a values based organization.
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