Technical Account Manager, Enterprise Support - NZ
Amazon Web Services NZL Ltd
Auckland, Auckland, NZ
1m ago
source : WHATJOBS

Technical Account Manager, Enterprise Support - NZ

Technical Account Manager, Enterprise Support - NZ

Amazon Web Services NZL Ltd - Auckland City, Auckland

It’s Always Day 1At Amazon, it’s always Day 1. Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon's very first day : We embrace new ways of doing things, strive to stay nimble, make decisions quickly, and always focus on delighting our customers.

In his 2016 letter to shareholders, CEO Jeff Bezos shared his thoughts on how to maintain a Day 1 mindset. Read the full letter here : https : / / www.

amazon.com / p / feature / z6o9g6sysxur57t.Our Leadership PrinciplesOur Leadership Principles help us keep a Day 1 mentality.

They aren’t just a pretty inspirational wall hanging. Amazonians use them every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates.

Explore all of our Leadership Principles at https : / / www.amazon.jobs / principles.Diversity and InclusionWe value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Our Affinity Groups bring employees together across businesses and geographies. With executive and company sponsorship, these groups play an important role in building internal networks for career development, advising Amazon business units, leading in service projects, participating in policy discussions, and reaching out to communities where Amazonians live and work.

Since 2016, enrollment in Amazon’s affinity groups has more than doubled in more than 90 chapters worldwide. Visit our amazon.

com / diversity to learn more.

Our Mission

What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier.

The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity.

Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.

Are you ready to embrace the challenge? Come build the future with us.

Interview Process

Our application and interview process differs from role to role, but the main ways we get to know you are through your online application, phone interviews, and in-person interviews.

To check out a comprehensive list of interview preparation tips, visit our Interview Preparation pages on Amazon.jobs.Key information and tips :

  • Our interview process is rooted in our Leadership Principles. These Principles define our culture and outline the behaviors that are key to thriving at Amazon.
  • We use behavioral-based interviewing, which is based on discovering how you think and behave in various employment-related situations.
  • This interview approach helps us better understand how you solve problems, challenge conventional thinking, and keep projects moving forward.

  • The STAR method is a structured way of responding to behavioral-based interview questions that includes discussing the specific situation, task, action, and result.
  • We recommend leveraging this format in your answers.

  • Amazon is a data-driven company. When answering questions on an Amazon interview, we recommend highlighting how you used metrics or data to make decisions, inform your strategy, and assess the results of your efforts.
  • Search and apply to open roles on amazon.jobs.

    Community

    At Amazon, we invest in the communities where our employees and customers live. Our contributions can be seen in many ways, and these are just some of our efforts to give back.

  • Amazon has committed more than $30 million dollars to support homeless families, STEM education, and job training programs in Seattle.
  • Nationally, Amazon has committed more than $60MM to CS and STEM efforts that help students, particularly those who are disadvantaged in today’s society, reach their full potential in the digital age.

  • In September 2017, Amazon donated $1 million to the American Childhood Cancer Organization, the oldest and largest grassroots childhood cancer organization in the U.S.
  • For the last two years, Seattle nonprofit Mary’s Place has sheltered more than 65 families in a former hotel located on Amazon’s campus in the heart for downtown Seattle.
  • Since moving into the building, Mary’s Place has provided more than 120,000 bed nights, served more than 1,000 families including 2,257 children provided more than 209,000 meals and helped more than 120 families move into stable housing.

  • Amazon partnered with Seattle nonprofit FareStart to launch an innovative job training program to help people in entry level foodservice jobs gain additional skills needed to earn a higher income.
  • Amazon is donating space and equipment to help the organization launch a new foodservice apprenticeship program to help people living in poverty obtain higher income jobs.

    The in-kind donation will also bring five new eateries to Seattle, which will serve as a training ground for the new program.

  • Additionally, we’ve also worked with Washington DC based Friendship Place, and Boston based St. Mary’s, to provide $1 million dollar donation matching programs in 2017.
  • At Amazon, we’re constantly looking for ways to further reduce our environmental impact. Get to know our sustainability programs like Frustration-Free Packaging and wind and solar farms.
  • University Hiring

    As a new college graduate or intern joining Amazon, you can have multiple opportunities to innovate and solve real-world, complex technical and business problems.

    We have career opportunities available for undergraduates and advanced degree students across the globe with diverse academic backgrounds.

    Visit https : / / www.amazon.jobs / university-recruiting to view open opportunities.

    10,000+

    Internet and Software

    Learn more about Amazon.com

    Full Job Description

    Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.

    Understand operational parameters and troubleshooting for a combination of technologies eg. Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

    Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

    Ability to juggle tasks and projects in a fast-paced environment

    Job summary

    Join AWS in our plan to invest NZ$7.5 billion in New Zealand over the next 15 years. As a Technical Account Manager you will be a trusted advisor & have a direct impact in helping our customers gain the most value from cloud technology.

    You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

    A day in the life

    As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

    Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.

    You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

    Watch a short video about life as a Technical Account Manager team here https : / / bit.ly / 2AivWrM.

    About the hiring group

    At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood.

    That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

    We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

    Job responsibilities

    You’ll build solutions, provide technical guidance and advocate for the customer

    Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

    Develop trusting relationships with customers, understanding their business needs and technical challenges

    Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

    Consult with a range of partners from developers through to C-suite executives

    Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

    With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

    Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

    Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

    Solve a variety of problems across different customers as they migrate their workloads to the cloud

    Uplift customer capabilities by running workshops, brown bag sessions, etc.

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