At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.
We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.
The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients.
Their primary objective is to proactively review client requests or tickets and apply technical / process knowledge to resolve them without breaching service level agreement (SLA).
The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.
Radford reference :
Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.
Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.
Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.
At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."
Working at NTT
We are looking for a level 2 Desktop E ngineer to join our team.
You are an expert in desktop troubleshooting, with a focus on desktop operating systems and supporting applications to resolve complex issues.
You Must be NZ Resident or Citizen to apply for this role
You Must have a valid NZ Drivers License
Domestic traveling will be required
Key Roles and Responsibilities :
Capture all required and relevant information for immediate resolution
Ensures all changes are carried out with proper change approvals
Knowledge, Skills and Attributes :
What will make you a good fit for the role?
Academic Qualifications :
Advantageous Certifications :
Any of the above certifications is a plus. The MS Services Engineer (L2) is expected to gain certifications relevant to services supported.
Certifications carry additional weightage on candidate’s qualification for the role.
Required Experience :
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.