Business Analyst- Customer Operations
Presto Resourcing Options
Auckland City, AUK
5d ago
source : ExploreJobs

Auckland City, AucklandPermanentRole type : PermanentLocation : AucklandJob published on : 28 February 2020Seeking a Senior Business Analyst with solid Customer Operations experience available for an immediate start if possible.

Along with your Core BA skills and techniques including experience of requirements gathering, enterprise analysis and process design and the ability to perform gap analysis and recommend solutions you will have proven experience and can : Identify, develop and implement business change and process improvementsExperience working in both Agile and waterfall environmentsExperience delivering across the full technology lifecycleWork closely with Architects, Developers and TestersWrite user stories, prepare user flowsProcess & requirements documentationParticipate in discovery workshops and user testingYou will bring the following : You will understand Contact Centers with CCAAS (Customer Care As A Service) platform knowledgeHave an understanding of Billing, Credit and Collections knowledgeCustomer Care reporting model awarenessFamiliarity with analysis toolsets such as Jira, Confluence, Bizagi, PromappIf this sounds like you and you're looking for your next challenge then send your cover letter and CV and APPLY today!

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