Operations Coordinator
Wellington, NZ
4d ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.

This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.

Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Who’s the team? The Technology Operations team exists to help our Technology leadership and teams operate efficiently. By ensuring fit-for-purpose operational processes, and holding continuous improvement at front of mind, our TechOps team is constantly striving to improve the way we do things in Technology, and how we interact with the rest of Xero.

Our TechOps team members are passionate, pragmatic and process-loving, with can-do attitudes and the ability to go where needed to reduce friction and improve the way we operate and drive change across the business.

What’s the role? As an Operations Coordinator you’ll support Xero’s Technology, Product and wider Xero teams, to help establish, maintain and improve operational systems and processes.

This role will focus on supporting teams and ensuring documentation and processes are maintained, consistent and updated regularly.

A key part of this role is the coordination and orchestration of all work across Technology domains. You will work closely with other Operations Coordinators, Business Operations Managers, senior Technology leaders and wider Technology teams to reduce friction across processes to ensure everything runs smoothly.

You will identify opportunities for improvement and help to deliver those improvements. There’s an element of ad-hoc and administrative support for the Technology teams which can provide variety to your day, and opportunity for relationship building across Technology and Xero.

Our Operations Coordinators will be dedicated to a sub-domain within Technology, however there is a strong desire to share learnings and process improvements right across the Technology teams.

We want to provide our Operations Coordinators variety and the opportunity to work across other sub-domains - we will look to rotate Coordinators around at times, to provide opportunity to learn and continuity of support across the sub-domains.

We have a strong community of practice with our own Operations Managers and Coordinators, as well as with wider Operations professionals around Xero.

What you'll do :

  • Handle the day-to-day activities that ensure smooth, efficient business processes and functions
  • Prepare for and ensure smooth running of team meetings, including agendas, reporting, action management and follow up with team members to ensure tasks are completed on time
  • Take ownership for Technology domain Town Hall meetings; ensure agendas, key speakers and presenters are prepared and that these important team connects are run efficiently and smoothly
  • Assist with any financial aspects of initiatives - this could include collating financial information, raising and receipting purchase orders and validating invoice information
  • Support the Technology Leadership team (TLT) by providing first class support by prioritising work commitments, managing diary and travel requests, helping organise team meetings and catering
  • Support the team to ensure Technology Confluence pages and their information management systems are kept up to date
  • Lead the establishment, implementation and continuous improvement of good operations processes and key documentation practices across the team
  • Assist in coordinating and tracking resources and activities to ensure delivery of business process improvement initiatives and work requests
  • Establish, scope, plan and deliver smaller operational projects and initiatives, making improvements to processes where possible
  • Support the Delivery and Operations team to deliver critical business improvements and initiatives across both Technology and teams cross-functionally across Xero
  • Shadow and support Business Operations Managers to deliver successful outcomes for improvement initiatives, including leading work in their absence where appropriate.
  • What you'll bring with you :

  • Good practical process management skills including documentation and continuous quality improvement disciplines
  • Ability to influence others by adapting approach to suit the individual in order to achieve the right outcomes
  • Ability to pragmatically balance competing demands, priorities, and drivers to achieve a great outcome
  • A logical problem solver
  • Proactive work style, pre-empting work and project tasks where possible
  • Strong communicator with the ability to communicate across all parts of the business
  • Ability to respond to a range of activities in a professional and responsive manner
  • Ability to pivot as priorities and demand changes
  • Excellent organisational and planning skills with the ability to effectively prioritise workload to ensure that multiple activities are completed in an efficient manner to a high standard
  • Attention to detail, never wanting to settle for good enough or the status quo
  • Most importantly, a can-do attitude and willingness to roll sleeves up and help out where needed!
  • Experience driving process change and improvement initiatives
  • Experience delivering initiatives or BAU work from concept through to delivery
  • Can demonstrate the ability to quickly build effective working relationships with others at all levels of the organisation
  • Previous experience working in support services within a fast paced environment for a group of senior leaders
  • Proven ability to work independently, multi-task and deal with competing priorities
  • Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business
  • Experience working on projects would be advantageous, including project risks, issues and actions
  • Experience working within a product environment and with software development teams would also be advantageous.
  • Why you should become a Xero Xero is continuing to grow and so are the opportunities to join us!You can choose to perform this role : - In one of our #beautiful offices- Flexibly, through a hybrid of in office and remote working stylesIt’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life.

    We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.

    We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary.

    We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.

    If this sounds like a team and company you’d like to be a part of, apply today!Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

    Please include a cover letter in your application, telling us why you’re a great fit for this position.

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