Social Media Campaigns implementation (Primarily on Facebook)Responding to Internal staff and Customers via Freshdesk Ticketing systemCustomer On-boardingProduct feedback where appropriateWe have developed a Social Advertising and Listings Distribution Platform that allows our customers to achieve great ROI and efficiencies when running social campaigns.
We provide a broad spectrum of social strategy including publishing of the listings, video creation, spend optimisation etc.
Most of the parts of the process is done by our platform, however each customer needs to be properly onboarded and that is where you come in.
You will be working in a highly efficient team to execute customer on boarding and campaigns setup through our platform, as well as course correction during campaigns execution where necessary.
You will be supporting sales and handling some of the enquiries coming from internal / external sources via a ticketing system.
Results for this job are closely tied to revenue and customer satisfactionExcellent communication skillsProblem solving skillsAbility to execute repetitive tasks without mistakesExcellent tasks management and day planningExcellent attention to detailsAbility to learn, share and encourage others to follow best practicesGoogle sheets, Excel mid to advancedAbility to use complex web systemsAbility to understand and document business workflows and processesUnderstanding of digital campaign metrics such as (CTR, CPM,CPV etc)Familiar with Facebook BlueprintUnderstanding of Google Display NetworkThe role is 9am to 2pm Monday to Friday, through until Xmas this year.Apply now!