Claims Administrator / Weekly Compensation
Gallagher Affinity
Christchurch, NZ State, New Zeal
6d ago

Gallagher Bassett is New Zealand’s premier third party administrator (TPA). We manage group insurance plans and claims on behalf of insurers, brokers, government bodies and self-insured organisations.

We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and recently awarded as an Employer of Choice 2021 and 2022 by HRD New Zealand.

We are also celebrated as one of the Top 15 Best Employers in the NZ Insurance Industry 2020 and 2021.

Recognised for excellence as a service provider our team are geographically dispersed throughout New Zealand. GB provides a suite of claims management, risk management and related services out of offices located in Auckland, Christchurch, and Dunedin.

We are proud to be one of 124 companies from 19 countries on 5 continents, named on the Ethisphere Institute’s 2022 World’s Most Ethical Companies list for the eleventh consecutive year

The position

We are currently looking for a highly-motivated individual who will bring passion, enthusiasm and commitment to this fast-paced role.

As first point of call, you will be responsible for providing essential administrative responsibilities and information gathering to ensure the smooth and accurate processing of personal injury claims.

In this dynamic role you will also have the opportunity to work with a number of our employers and assist in the calculations and set up of payments for weekly compensation.

To be successful in this role you will have an excellent telephone manner, high-quality listening skills and attention to detail.

Your key responsibilities will include :

  • Lodging new claims for assessment and record details throughout the process including information gathering, treatment requests and obtaining incident reports
  • Assisting with administration for weekly compensation as well as filing weekly compensation correspondence and calculations
  • Gathering and following up on information in order to assist in determining cover, including making cover decisions for low risk claims
  • Accurate interpretation of ACC legislation pertaining to Claims Management
  • Managing incoming calls that come through from our customers and, where possible, dealing with inquiries, or directing the call to the appropriate person
  • Generating and sending appropriate correspondence to follow up on claims and sending referrals to specialists
  • Keep updated records and provide these to key stakeholders in a timely manner
  • The person

    We want you to be successful, therefore as a minimum you’ll need :

  • Ideally at least 12 months’ insurance industry or ACC experience
  • You will be familiar with process improvement and have a strong background in customer service
  • Fantastic communication skills, allowing you to build an easy rapport with customers and your colleagues
  • Great time management where you can demonstrate you can juggle multiple priorities with ease
  • Be computer and systems savvy
  • Positive and hard-working attitude
  • The benefits

    Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including :

  • Attractive remuneration package
  • Free Medical Insurance
  • Flexible working
  • Staff referral incentive
  • Service recognition awards
  • Employee Wellness Program
  • Employee Assistance Program (for yourself and immediate family members); and
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
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