Guest Service Officer - Front Office / Communications
Park Hyatt Auckland
Auckland, N, NZ
3d ago

Summary

  • Luxury Hotel
  • Excellent development & Career opportunities.
  • Full Time and Part Time Positions Available
  • Park Hyatt Auckland

    Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

    Positions Available - GSO Front Office

    You will be there to ensure all guests are welcomed and farewelled ensuring their arrival and departure experience is seamless while being fluent with Park Hyatt standards and the World of Hyatt Program.

    You will need to be able to work 7 days rotational shifts. You will handle all guest, enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

    As a Hospitality business and per NZ government guidelines you will be required to be fully vaccinated against Covid-19 to be eligible to apply for this role.

    Positions Available - GSO Communication Centre

    You will handle all guest and internal customer equiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

    You will ensure that arrival and departure experience is seamless whilst being fluent with Park Hyatt standards and World of Hyatt Program.

    As a Hospitality business and per NZ government guidelines you will also be required to be fully vaccinated against Covid-19 to be eligible to apply for this role.

    What we need from you :

  • Available to work shift work
  • Well developed Communication and Customer Relations Skills.
  • Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA).
  • Comprehensive knowledge of business needs
  • University Degree / Diploma in Hospitality or Tourism Management is desired.
  • Minimum 1-year work experience in a customer service hotel environment
  • Must have legal working rights in New Zealand for a minimum 1 year period.
  • Qualifications

    What we will provide you :

  • Fully Laundered Uniforms
  • Complimentary / Discounted Staff Meals (Overnight Shift)
  • Complimentary Car Park (Overnight Shift)
  • Discounted on F&B outlets
  • Learning and Development Opportunities
  • 12 Complimentary Nights at Hyatt Hotels worldwide!
  • A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

    Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

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