Senior Customer Service Representative
PGG Wrightson
Gisborne, NZ
4d ago

About the role :

We are looking for someone who can maintain levels of professionalism but still display a great sense of humour. Based in-store, you will provide knowledgeable sales advice and service to a range of both agricultural and horticultural clients.

You'll be heavily involved in the day-to-day manual operation of the store such as assisting with stock management and displays, sales processing and deliveries.

This is a full-time in-store role where you will provide sales advice and service to a range of customers and you will be involved in the day to day store operations and assigning tasks to the store team.

There is an aspect of administration and processes required for the store to run effectively. You'll have a keen interest and passion for the local agricultural and horticultural sector, and your ability to relate well to both colleagues and customers.

This role is designed as a stepping stone or pathway to the Store Manager role, so you will need to have the desire and ambition to lead the store in the future.

This will include taking responsibility for aspects around the profitable performance of the store, with a large focus on building strong client relationships and ensuring top-quality service.

Duties & Responsibilities :

  • Provide sound advice to a variety of customers based on their needs
  • Pro-actively solve queries and problems from customers, suppliers and other staff
  • Process sales and product requests with efficiency
  • Order, unpack and display merchandise according to company guidelines
  • Undertake Forklift, Ute and trailer driving and delivery duties.
  • Skills & Experience :

  • Previous experience in the New Zealand rural sector is essential
  • A full, current and clean New Zealand driver licence
  • Experience driving and backing trailers is highly desired
  • A team player who can roll up their sleeves and contribute to outstanding results
  • Good physical fitness as regular heavy lifting is required
  • Previous retail and / or sales experience is an advantage but not essential
  • Proficiency with Microsoft Office and Outlook is essential.
  • We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company.

    We provide extensive in house sales and technical training and offer a number of benefits including retail buying privileges.

    Get a foot in the door and build your career with PGG Wrightson.

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