n n nMM672 u2013 Account Management Executive nLocation u2013 Bournemouth nSalary u2013 Competitive + Benefits n nOverview : n nOur Client is a world leader in providing global aviation services.
It was founded in 1983 on the simple principle of delivering its customers u2019 missions with dedication and passion, and it is a trusted global partner to those who use aviation as a platform to perform.
n nTheir support extends across a number of sectors which include : special mission, technology and outsourcing, and business aviation.
They serve private individuals, corporations and governments, all of which require bespoke solutions to what are often complex, time critical missions.
n nOur Client u2019s services are valued to deliver by air ambulance providers, national police and security services, military support, commercial operators, corporate bespoke travel, and private individual managed aviation solutions.
As a trusted partner, they deliver solutions to solve exacting mission requirements. n nThe Role : n nThe purpose of the Account Management Executive is to support the Strategic Business Unit u2019s drive for development of commercial offerings and positive customer account relationships, across the Engineering Service Lines maintenance and part 21 design capabilities.
n nOur Client is looking for a well-rounded individual with the ability to deliver first class customer service. Able to deliver under pressure and exceed expectation, the Account Management Executive oversees the assigned customers u2018life cycle u2019 from initial requests through commercial offerings, contract delivery, program delivery, invoicing and aftercare.
n nCandidates must evidence experience of working within business aviation or airline industry roles, highlighting their understanding of operational requirements and responsibilities.
For suitably qualified candidates, there is potential to take on a broader role covering a level of direct sales. n nMain Responsibilities : n nDeliver world class aviation solutions to the global client market.
nCoordinate with Engineering Service Line technical / commercial teams and translate delivery requirements into viable commercial offerings, meeting revenue and profit targets.
nSupport the development and growth of new business in the areas of maintenance, part 21 design and part / program sales.
nSupports the organization in achieving the company vision and commercial objectives. nManagement of CRM system, customer relationship reporting and customer visit roadmap.
nWorks as part of a team to create and implement commercial and account management strategies. nAnalyse market trends and competitor activity.
nThe candidate must be willing to work out-of-hours where reasonable to support major bid activity, or specific customer requirements.
nSupport internal teams across the Engineering Service Line with client management during engineering delivery, inclusive of coordination of customer visits, onsite customer management, customer updates, invoicing and dispute management / resolution.
nSkills and Experience (Essential) : n nMinimum of 4 years Business Aviation / Commercial Aviation experience, in a commercial, account management or sales role.
nHigh level understanding of commercial requirements for pricing and applicability of key terms and conditions, requirements and technicalities.
nAbility to develop relationships with stakeholders / clients / group departments, both internally and externally. nExcellent written and oral English language.
nHigh standard of numeracy. nIT literate with experience of MS Office applications. nNatural communicator with a strong interpersonal skillset.
nAbility to confidently present to internal stakeholders and customer representatives. nHigh attention to detail. nAn adaptable and resourceful personality.
nAbility to professionally perform and deliver under pressure in time critical environments, and customer facing scenarios.
nCareer driven with an ambition to retain career path within the aviation industry. nWell presented with a persuasive approach.
nAviation experience essential. nSkills and Experience (Preferable) : n nExperienced in maintenance proposal compilation for both pricing / commercial offers and customer facing documents.
nExperience in Business Aviation Sales, specifically in Business Development, Technical Sales or Direct Sales capacities.
nExperience with market analysis, identification of target market / s and customer prospecting. nAvionics / connectivity / CES background in a technical capacity.
nUnderstanding of Part 145 and Part M / CAMO regulatory requirements. nThe Package : n n nCompetitive salary dependent on qualifications and experience.
nBenefits including Pension, Private Healthcare, Life Assurance, Travel Insurance and much more. n n nContact : Maggie Martin nReference : Totaljobs / MM672 nJob ID : 94917345