Reservations Agent
1d ago

Job Summary .

We are on the looking for a full time Reservations Agent to join Cordis Service team

About Cordis

A new brand by Langham Hospitality Group, with 411 recently renovated rooms set to become 650 rooms by 2021. Check us out on social media or our website.

The Team

Join our team of 17 who excel in being the first impression and line of inquiry for our future and current guests. The team is made up of reservations agents, Food and Beverages and Sales and call centre colleagues.

Working as one team they are set up to provide not only heartfelt service but up sell and cross sell hotel services for Cordis, Auckland.

While the role is reservations (accommodation) focused you will need to be confident and adaptable to make restaurant bookings and handling general queries.

The Role

This is a fast paced and demanding role in reservations with a difference with an exciting environment. Focused on goal of being not only the biggest hotel in NZ but the best in heartfelt service.

Key Responsibilities :

  • Promote revenue generating opportunities by enabling a culture of showing guests the best the Cordis, Auckland has to offer
  • Complete FIT Reservations Procedures in an accurate & timely manner
  • Complete daily arrivals reports to ensure all future bookings are confirmed and have the necessary paperwork for invoicing
  • Assist Group Reservations, Food and Beverage Sales and Call Center as required
  • Working closely with the sales team to maximise and reach revenue KPIs
  • Requirement .

    Ideal Candidate will have :

  • Previous experience as a Reservations Agent with a hotel background will be highly regarded
  • An exceptional telephone manner and computer skills
  • Knowledge of property management systems, Opera PMS preferred
  • Be flexible and able to work on variety of shifts, including weekends
  • We require a highly talented and motivated individual that is open to learning the other areas of the Cordis Service team
  • Benefits

    So if you are ready! we will reward you with :

  • Free night stay at the hotel with breakfast
  • Free Duty meals
  • Discounted on car-parking
  • Uniform provided
  • Career development
  • Unique recognition programs
  • Social and exciting team to learn and grow with
  • Come join a team that knows how to have a great time while getting the work done

    What now!

    Cordis Auckland, is a new brand by Langham Hospitality Group. So if this vacancy has got your heart excited, get in touch by clicking Apply now!

    Terms of employment . Full time

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