Customer Service Representative
New Zealand Automobile Association
Auckland, New Zealand
7h ago

We currently have multiple Full time opportunities available for motivated and enthusiastic Customer Service Representatives working 80 hours per fortnight in either our North Shore or Penrose Contact Centre.

Our Contact Centres are a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

To get you started we provide three weeks of full-time paid training ; this involves class room learning, working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving.

Our next induction starts on the 24th of May 2021 and will be held at our Training Centre in Ellerslie.

This training period is Monday to Friday, 8 : 00 to 16 : 30 and will require a full commitment from you, no exceptions.

To succeed you will have the following :

  • Customer service background
  • A 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills
  • Strong computer skills
  • Good at multitasking
  • Drive and energy to give the best customer service on each call
  • What you get in return :

  • Ongoing support from your team, and home-grown team manager
  • The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion
  • Monthly massages provided in house so you can really relax
  • Annual salary reviews and KiwiSaver scheme
  • A encouraging and fun team environment, where there is always something happening
  • We are also proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

    With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression

    If this sounds like you apply online today!

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